Title: Problems Validating Live Credentials
Last modified: June 7, 2018

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# Problems Validating Live Credentials

 *  Resolved [webmaxter123](https://wordpress.org/support/users/webmaxter123/)
 * (@webmaxter123)
 * [7 years, 11 months ago](https://wordpress.org/support/topic/problems-validating-live-credentials/)
 * Hello,
    We’re using your free plugin, and We’ve configured DHL express credentials
   with Test Mode and plugin works fine, but when we configure Live Credentials 
   with “Live Mode” and when I try to “Validate Credentials” through button, shows
   an error: “Validation Failure: Site ID is wrong”.
 * We’ve tested with different live credentials and error continues.
 * Here plugins installed and versions over WordPress 4.9.6:
 * DHL WooCommerce Extension (BASIC) 2.0.5
    WooCommerce 3.4.2 WPML Multilingual 
   CMS 4.0.1 Elementor 2.0.15 Elementor Pro 2.0.10 Autoptimize 2.3.4 GP Premium 
   1.6.2 ManageWP – Worker 4.5.0 WooCommerce Multilingual 4.2.10 WP-Optimize 2.2.4
   Yoast SEO 7.6.1 Google Analytics for WordPress by MonsterInsights 7.0.6
 * Does exist any compatibility issues between free plugin version 2.0.5 and woocommerce
   3.4.2?
 * Can we help us?.
 * Thank you

Viewing 1 replies (of 1 total)

 *  [xadapter](https://wordpress.org/support/users/xadapter/)
 * (@xadapter)
 * [7 years, 11 months ago](https://wordpress.org/support/topic/problems-validating-live-credentials/#post-10377812)
 * Hi,
 * There’s no known compatibility issues with our DHL plugin as of now,
 * But if you’re trying to validate the test credentials in Live mode it will show
   error, but if you’re using a valid live credential in live mode it should work
   fine.
 * Please double check if the credentials are valid and live to use in live mode.
 * Regards,

Viewing 1 replies (of 1 total)

The topic ‘Problems Validating Live Credentials’ is closed to new replies.

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 * 1 reply
 * 2 participants
 * Last reply from: [xadapter](https://wordpress.org/support/users/xadapter/)
 * Last activity: [7 years, 11 months ago](https://wordpress.org/support/topic/problems-validating-live-credentials/#post-10377812)
 * Status: resolved