Title: problems when using a smartphone
Last modified: December 5, 2019

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# problems when using a smartphone

 *  [benetel](https://wordpress.org/support/users/benetel/)
 * (@benetel)
 * [6 years, 5 months ago](https://wordpress.org/support/topic/problems-when-using-a-smartphone/)
 * Hi,
 * I have installed WP-user manager on my site .
    My customers who connect to my
   site using their computer have no problem to register, ask for a new password,
   connect, …
 * But my customers who want to connect with their smartphone encounter issues :
   –
   they are constrained to ask for a new password each time they want to connect–
   after having required a new password, they receive en email with an awfull password,
   very difficult to memorize or copy/paste on the login form
 * here is what they receive
    [awfull password](https://zupimages.net/viewer.php?id=19/49/t8rc.jpg)
 * What should I do to enable my custosmers using their smartphone to have a nice
   experience on my site ?
 * Thanks for the help

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Author [WP User Manager](https://wordpress.org/support/users/wpusermanager/)
 * (@wpusermanager)
 * [6 years, 5 months ago](https://wordpress.org/support/topic/problems-when-using-a-smartphone/#post-12257696)
 * >– they are constrained to ask for a new password each time they want to connect
 * It sounds like they are registering then not being able to login? Is that correct.
   Can you recreate this behaviour?
 * The awful password is strong password generated by the site. You can add a password
   field to the registration form so they can choose their own at registration time.
 *  Thread Starter [benetel](https://wordpress.org/support/users/benetel/)
 * (@benetel)
 * [6 years, 5 months ago](https://wordpress.org/support/topic/problems-when-using-a-smartphone/#post-12264243)
 * Hi,
 * >- It sounds like they are registering then not being able to login? Is that 
   correct. Can you recreate this behaviour?
 * That is correct. They cannot login with their former user name and password.
 * This behaviour is only for user wuch try to connect using they smartphone.
    My
   users which connect using their PC have no problems to login.
 * Thanks
 *  Plugin Author [WP User Manager](https://wordpress.org/support/users/wpusermanager/)
 * (@wpusermanager)
 * [6 years, 5 months ago](https://wordpress.org/support/topic/problems-when-using-a-smartphone/#post-12289523)
 * Can you send me an email via [https://wpusermanager.com/contacts/](https://wpusermanager.com/contacts/)
   so I can troubleshoot directly with you please.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘problems when using a smartphone’ is closed to new replies.

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## Tags

 * [smartphone](https://wordpress.org/support/topic-tag/smartphone/)

 * 3 replies
 * 2 participants
 * Last reply from: [WP User Manager](https://wordpress.org/support/users/wpusermanager/)
 * Last activity: [6 years, 5 months ago](https://wordpress.org/support/topic/problems-when-using-a-smartphone/#post-12289523)
 * Status: not resolved