Title: Problems Whith Email
Last modified: November 2, 2018

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# Problems Whith Email

 *  Resolved [mathoscolour](https://wordpress.org/support/users/mathoscolour/)
 * (@mathoscolour)
 * [7 years, 7 months ago](https://wordpress.org/support/topic/problems-whith-email/)
 * Hi!
    When i make a new ticket i didnt recive an email.. neither the user and 
   the agent. Can you help me with that?

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Author [awesomesupport](https://wordpress.org/support/users/awesomesupport/)
 * (@awesomesupport)
 * [7 years, 7 months ago](https://wordpress.org/support/topic/problems-whith-email/#post-10842912)
 * Hi:
 * Assuming that you have all the emails turned on in TICKETS->SETTINGS->EMAIL, 
   you should install an email logging plugin. Something like SMTP POST or better
   yet, MAILGUN or SENDGRID. Those last two require accounts to be opened at those
   services but the logging is better.
 * Either way, once you have an email logging system installed, you can see from
   the logs whether the email was generated and sent but not delivered or not generated
   at all in the first place.
 * Knowing which one is happening will go a long with towards troubleshooting the
   problem.
 * Thanks.
 *  Plugin Author [awesomesupport](https://wordpress.org/support/users/awesomesupport/)
 * (@awesomesupport)
 * [7 years, 7 months ago](https://wordpress.org/support/topic/problems-whith-email/#post-10858402)
 * Hello:
 * Its been a while since we heard from you about this issue. We’re hoping its resolved
   and will go ahead and mark this thread as such. If you have any other issues,
   please feel free to start a new topic.
 * Thanks for using and supporting Awesome Support!

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Problems Whith Email’ is closed to new replies.

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 * 2 replies
 * 2 participants
 * Last reply from: [awesomesupport](https://wordpress.org/support/users/awesomesupport/)
 * Last activity: [7 years, 7 months ago](https://wordpress.org/support/topic/problems-whith-email/#post-10858402)
 * Status: resolved