Problems with abandoned cart plugins

  • ArcticFritid

    (@metuza)


    1 year ago

    Hello,

    Does your plugin set name, mail, address information in a different way than standard? I have used Svea a few days now and noticed that userinfo is not added to the abandoned cart plugin. It works ok with logged in customers but not guests.

    I have tried different scenarios but with no luck.

    I have also found that if customer select to pay with installment payment and then click the dropdown to select a payment plan page scrolls to top each time clicked in dropdown.

    Brgds
    Rune

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support martinthegen

    (@martinthegen)

    1 year ago

    Hi,

    We currently have no support for abandoned cart plugins. Since the email address is not available for the store (outside the iframe) until the purchase is initiated (the user selects a payment method and then proceeds) the abandoned cart plugins can’t pick these up.

    We have a dialogue with Svea regarding finding a solution for this that is ok with regards to GDPR but it’s an ongoing process.

    Regarding the payment plans, I can confirm this bug and will report it to Svea ASAP, thank you for letting us know.

    Kind regards,
    Martin

    Plugin Support martinthegen

    (@martinthegen)

    1 year ago

    Hi,

    I just wanted to post an update regarding the payment plans bug. Svea is currently working on a fix and hope to release it ASAP.

    Kind regards,
    Martin

    Thread Starter ArcticFritid

    (@metuza)

    1 year ago

    Sounds great, thank you!

    Brgds
    Rune

Viewing 3 replies - 1 through 3 (of 3 total)

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