Problems with displaying settings pages | ww.wp.xz.cn

Resolved cicciobonanno
(@cicciobonanno)

4 months, 3 weeks ago

This is what I see when I access all the settings pages.
On the front end, the plugin works normally.
I wanted to try deactivating and reactivating the plugin, but it won’t deactivate from the plugin panel. I later did so via FTP, but nothing changed.

Viewing 5 replies - 1 through 5 (of 5 total)

Plugin Support jmatiasmastro
(@jmatiasmastro)

4 months, 3 weeks ago
@cicciobonanno Hi mate,

please share some screenshots to describe your issue.

You can use this tool to copy/paste your screenshots here easily: https://snipboard.io

Best regards, Quadlayers Support Team.
- This reply was modified 4 months, 3 weeks ago by jmatiasmastro.
Thread Starter cicciobonanno
(@cicciobonanno)

4 months, 3 weeks ago

Attached are the screenshots where you can see that the backend screens are empty
Plugin Support jmatiasmastro
(@jmatiasmastro)

4 months, 3 weeks ago
Hi @cicciobonanno

Thanks for sharing the screenshots.

To help us investigate this issue, could you please let us know:
- Your WordPress version
- The plugin version you are using (free and/or pro)
- Your PHP version
Best regards,
QuadLayers Support Team
Thread Starter cicciobonanno
(@cicciobonanno)

4 months, 3 weeks ago
- WordPress version: 6.9
- plugin version: Free 8.1.5
- PHP version: 8.4
Plugin Support jmatiasmastro
(@jmatiasmastro)

4 months, 3 weeks ago

@cicciobonanno Hi mate,

Thank you for the update and for sharing the version details.

To properly investigate the issue you’re experiencing, we kindly ask you to open a support ticket through our official support channel here:
https://urbiport.freshdesk.com/support/tickets/new

This will allow us to track the case correctly.

Best regards,
QuadLayers Support Team

Viewing 5 replies - 1 through 5 (of 5 total)

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5 replies
2 participants
Last reply from: jmatiasmastro
Last activity: 4 months, 3 weeks ago
Status: resolved