Title: Problems with DOI
Last modified: November 15, 2024

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# Problems with DOI

 *  Resolved [Blue2 GmbH](https://wordpress.org/support/users/blue2shop/)
 * (@blue2shop)
 * [1 year, 6 months ago](https://wordpress.org/support/topic/problems-with-doi/)
 * Hello, 
   we really enjoy using the plugin. Thanks for that!
 * Unfortunately we have a problem with the hooks, they don’t seem to work. In particular,
   it’s about the fact that we use Germanized, where the registration takes place
   in accordance with the DOI. The customer receives a separate email with a confirmation
   email. If I now want to copy this email template from Woocommerce into your plugin,
   then it is not possible to get the generated link. The customer then never receives
   an activation link. 
   I hope I explained the problem well.
 * Another problem we have is that not all Woocommerce email templates are present
   in your plugin when you create the template (selection at the top right in the
   editor).
 * Maybe you have an idea how we can solve the problem? 
   Best regards Johannes
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fproblems-with-doi%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [angelagrey](https://wordpress.org/support/users/angelagrey/)
 * (@angelagrey)
 * [1 year, 6 months ago](https://wordpress.org/support/topic/problems-with-doi/#post-18153838)
 * Hi Johannes,
 * Thank you for reaching out to us.
 * I’m afraid I don’t fully grasp what you’ve written. However, it seems you were
   referring to the compatibility of New account activation link, is that it? Could
   you take a look at [this documentation](https://docs.villatheme.com/woocommerce-email-template-customizer/#configuration_child_menu_9880)
   and let me know if that’s what you’re looking for?
 * And for the missing email types, which specific types do you not see under Email
   Types dropdown?
 * Best regards.
 *  Thread Starter [Blue2 GmbH](https://wordpress.org/support/users/blue2shop/)
 * (@blue2shop)
 * [1 year, 6 months ago](https://wordpress.org/support/topic/problems-with-doi/#post-18159120)
 * Sorry for the late reply. 
   No, the issue cannot be resolved via the account activation
   email. Two emails are required for DOI registration. And it’s not possible to
   get the information (neither hook nor shortcode) in this template… We solved 
   it differently, but thanks for the answer!
 * Kind regards;
   Johannes
 *  [angelagrey](https://wordpress.org/support/users/angelagrey/)
 * (@angelagrey)
 * [1 year, 6 months ago](https://wordpress.org/support/topic/problems-with-doi/#post-18163926)
 * I see. Thank you so much for keeping me updated.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Problems with DOI’ is closed to new replies.

 * ![](https://ps.w.org/email-template-customizer-for-woo/assets/icon-256x256.gif?
   rev=3080872)
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 * 3 replies
 * 2 participants
 * Last reply from: [angelagrey](https://wordpress.org/support/users/angelagrey/)
 * Last activity: [1 year, 6 months ago](https://wordpress.org/support/topic/problems-with-doi/#post-18163926)
 * Status: resolved