Title: Problems with galleries – script error
Last modified: August 31, 2020

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# Problems with galleries – script error

 *  Resolved [jamajamajaaama](https://wordpress.org/support/users/tipone/)
 * (@tipone)
 * [5 years, 9 months ago](https://wordpress.org/support/topic/problems-with-galleries-script-error/)
 * Recently, after upgrading to wordpress 5.5, we started to notice that the galleries
   modal provided by Jetpack is not wordking anymore.
    When user clicks on gallery
   image, it opens a black modal without any content and produces the error `jetpack-
   carousel.min.js:3 Uncaught TypeError: Cannot read property 'split' of undefined`
 * A have to say, the gallery thumbnails are not linked to anything, but as it worked
   perfect before, now it brings a lot of headache to go thru all posts and update
   the gallery settings.
 * I believe this is somehow related to the gallery module of gutenberg but how?
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fproblems-with-galleries-script-error%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Support [KokkieH](https://wordpress.org/support/users/kokkieh/)
 * (@kokkieh)
 * [5 years, 9 months ago](https://wordpress.org/support/topic/problems-with-galleries-script-error/#post-13343723)
 * Hi there,
 * The gallery carousel still works fine for me on a test site using WP 5.5 and 
   Jetpack 8.8.2, so something else might be causing this.
 * Please disable all plugins except Jetpack, and switch to the default Twenty Twenty
   theme. If the carousel starts working again, it points to one of those being 
   the problem, so enable them one by one to identify the cause.
 * Let me know the result.
 * If you are able to install plugins, install [Health Check](https://wordpress.org/plugins/health-check/).
   On the troubleshooting tab, you can click the button to disable all plugins and
   change the theme for you, while you’re still logged in, without affecting normal
   visitors to your site.
 *  Thread Starter [jamajamajaaama](https://wordpress.org/support/users/tipone/)
 * (@tipone)
 * [5 years, 9 months ago](https://wordpress.org/support/topic/problems-with-galleries-script-error/#post-13344573)
 * Yes indeed, unfortunately, it is polylang. After disabling everything and reenabling
   polylang, the error comes again.
 *  Plugin Support [KokkieH](https://wordpress.org/support/users/kokkieh/)
 * (@kokkieh)
 * [5 years, 9 months ago](https://wordpress.org/support/topic/problems-with-galleries-script-error/#post-13344914)
 * Okay. I see you’ve already posted in the Polylang forum, so let’s see what they
   say over there.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Problems with galleries – script error’ is closed to new replies.

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 * 3 replies
 * 2 participants
 * Last reply from: [KokkieH](https://wordpress.org/support/users/kokkieh/)
 * Last activity: [5 years, 9 months ago](https://wordpress.org/support/topic/problems-with-galleries-script-error/#post-13344914)
 * Status: resolved