Title: Problems with GERMANIZED Last modified: September 8, 2023 --- # Problems with GERMANIZED * Resolved [jenomal](https://wordpress.org/support/users/jenomal/) * (@jenomal) * [2 years, 9 months ago](https://wordpress.org/support/topic/problems-with-germanized/) * We are testing your plugin with the “Germanized Plugin.” During the payment process, we are receiving an error message: “Error: The order could not be retrieved. It may have already been completed, or this browser is not supported.” check: [https://postimg.cc/qNKwv1yf](https://postimg.cc/qNKwv1yf) * We rely on the Germanized Plugin to ensure that our online store operates in compliance with legal requirements. Isnt it possible to redirect the customer direct to paypal by clicking the germanized “buy now button”. this was the case in the paypal standard integration. Could you please provide us with recommendations and offer assistance in resolving this issue? - This topic was modified 2 years, 9 months ago by [jenomal](https://wordpress.org/support/users/jenomal/). Viewing 4 replies - 1 through 4 (of 4 total) * Plugin Support [Syde Joost](https://wordpress.org/support/users/joostvandevijver/) * (@joostvandevijver) * [2 years, 9 months ago](https://wordpress.org/support/topic/problems-with-germanized/#post-17036474) * Hello, * Thank you for reaching out to us, we are here to help. * The problem that you are experiencing with our plugin is clearly seen on the screenshot you provided. When you use our payment method (PayPal), it can only succeed, when you use the default PayPal button. On the screenshot, we see that the original WooCommerce button is still showing. * When you select the PayPal payment method, this button should be replaced by our generic PayPal button, but this is not being done. This replacement is done via JavaScript, so I would think that Germanized (or any other plugin) has got some optimize feature included that is blocking the JavaScript from performing its function. You might want to check the settings and see if you can exclude our plugin for these functions or deactivate such feature. * Please let me know if this helps you resolve the issue or if you require additional support. * Kind regards, Joost * Thread Starter [jenomal](https://wordpress.org/support/users/jenomal/) * (@jenomal) * [2 years, 9 months ago](https://wordpress.org/support/topic/problems-with-germanized/#post-17036519) * what we basically need, is a simple redirection to the paypal payment site, like it was on the woocommerce standard paypal plugin. unfortunatelly the standard plugin is not working as it should. it stopped passes some informations like the article name, to our selling mails. this is why we want to use the new plugin” [WooCommerce PayPal Payments](https://wordpress.org/support/plugin/woocommerce-paypal-payments/)“. But as mentioned: we just need a simple plugin that redirects to paypal after hitting the green button seen here: [https://postimg.cc/qNKwv1yf](https://postimg.cc/qNKwv1yf) * Plugin Support [Syde Joost](https://wordpress.org/support/users/joostvandevijver/) * (@joostvandevijver) * [2 years, 9 months ago](https://wordpress.org/support/topic/problems-with-germanized/#post-17040527) * Hello [@jenomal](https://wordpress.org/support/users/jenomal/) * The latest PayPal integrations all integrate the PayPal smart buttons because PayPal wants to provide buyers with a unified payment experience. A full-site redirect to PayPal is only possible with older PayPal integrations, some of which are available here on [wordpress.org](https://wordpress.org/plugins/) (when searching for PayPal). Please note that older integrations may be deprecated or no longer actively supported, and the recommendation is to use WooCommerce PayPal Payments. * The Standard Card Button displays an appropriate label when it is set up for one-click payments via Vaulting. Without Vaulting, it doesn’t directly trigger any payments and there is the “Buy now” label is displayed on the actual on the payment button in the iframe below the smart card fields. For any concerns regarding legal compliance, I suggest contacting the [PayPal Merchant Technical Support](https://www.paypal-techsupport.com/s/contactsupport) or a legal professional. * Hopefully this answers your question. Please let me know if you have any additional questions for us. * Kind regards, Joost * Plugin Support [Syde Joost](https://wordpress.org/support/users/joostvandevijver/) * (@joostvandevijver) * [2 years, 8 months ago](https://wordpress.org/support/topic/problems-with-germanized/#post-17088563) * Hello, * Since we did not receive any response or follow-up questions from you, we will assume you got this working to your requirements. If you still have any more questions for us, please open a new thread, because we will mark this one as resolved. * Kind regards, Joost Viewing 4 replies - 1 through 4 (of 4 total) The topic ‘Problems with GERMANIZED’ is closed to new replies. * ![](https://ps.w.org/woocommerce-paypal-payments/assets/icon-256x256.png?rev= 3234615) * [WooCommerce PayPal Payments](https://wordpress.org/plugins/woocommerce-paypal-payments/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-paypal-payments/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce-paypal-payments/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce-paypal-payments/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-paypal-payments/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce-paypal-payments/reviews/) * 4 replies * 2 participants * Last reply from: [Syde Joost](https://wordpress.org/support/users/joostvandevijver/) * Last activity: [2 years, 8 months ago](https://wordpress.org/support/topic/problems-with-germanized/#post-17088563) * Status: resolved