Title: Problems with security version
Last modified: April 9, 2018

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# Problems with security version

 *  Resolved [evy2017](https://wordpress.org/support/users/evy2017/)
 * (@evy2017)
 * [8 years, 2 months ago](https://wordpress.org/support/topic/problems-with-security-version/)
 * Hello,
    I’ve been using CleanTalk anti-spam for about a year now and I’ve just
   upgraded it to the Security version. And now I’ve got 3 problems. Immediately
   after upgrading from Anti-Spam to the Security version (and after paying the 
   fee with PayPal), I’m still not able to use the full version. When I open WordPress,
   I get the following message: “Security by CleanTalk: Please renew your security
   license.” –> although I’ve already done it… The second problem is the following
   error: 2018-04-09 22:05:20: PHP setting “allow_url_fopen” is disabled. This could
   effect malware scan quality. The third problem is that after performing a scan,
   I can see that I’ve 2 “dangerous” results. But I’m not able to get rid of them–
   probably due to the fact that I’m still not able to use the full version, although
   I’ve paid the fee for the security license… How can this be? Can anybody help
   me? Thank you and kind regards.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fproblems-with-security-version%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [SergeM](https://wordpress.org/support/users/serge00/)
 * (@serge00)
 * [8 years, 2 months ago](https://wordpress.org/support/topic/problems-with-security-version/#post-10163770)
 * Hello.
 * Thank you for your request.
 * The CleanTalk Anti-Spam and the CleanTalk Security are separate services and 
   they use separate access keys.
 * Please, log in to your CleanTalk Control Panel to see different Dashboards for
   each service:
    1. Anti-Spam: [https://cleantalk.org/my/?cp_mode=antispam](https://cleantalk.org/my/?cp_mode=antispam)
   2. Security: [https://cleantalk.org/my/?cp_mode=security](https://cleantalk.org/my/?cp_mode=security)
 * Please, make sure that you do not mix your access keys. We recommend to use both
   services simultaneously to get better protection from spammers and cyber criminals.
 * If you still have issues with our services, please, copy-paste your question 
   here in our private Ticket System:
    [https://cleantalk.org/my/support/open](https://cleantalk.org/my/support/open)
 * Best regards.
 *  Thread Starter [evy2017](https://wordpress.org/support/users/evy2017/)
 * (@evy2017)
 * [8 years, 2 months ago](https://wordpress.org/support/topic/problems-with-security-version/#post-10164366)
 * Hi Serge,
    Thanks for your answer. Indeed, I still have issues with CleanTalk
   Security. Although the security license seems to have been approved now, I still
   cannot delete or isolate the 2 “dangerous files” found by the malware scanner.
   In the colomn for “Actions” I have the options “Approve”, or “Replace with original”
   or “Show difference” (which is deactivated) or “View bad code”. But there is 
   not an option to “delete” the bad file. So I clicked on “Replace with original”
   and since then, I’m getting the same ERROR message as yesterday: 2018-04-10 10:
   10:20: PHP setting “allow_url_fopen” is disabled. This could effect malware scan
   quality. How can I enable the above-mentioned setting? And how do I get rid of
   the dangerous files??? Thank you + kind regards Evy
 *  [SergeM](https://wordpress.org/support/users/serge00/)
 * (@serge00)
 * [8 years, 2 months ago](https://wordpress.org/support/topic/problems-with-security-version/#post-10164631)
 * We have received your ticket and replied to you there:
    [https://cleantalk.org/my/support](https://cleantalk.org/my/support)
 * Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Problems with security version’ is closed to new replies.

 * ![](https://ps.w.org/security-malware-firewall/assets/icon-256x256.gif?rev=3518712)
 * [Security Plugin, Firewall & Malware Scanner with Auto Removal](https://wordpress.org/plugins/security-malware-firewall/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/security-malware-firewall/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/security-malware-firewall/)
 * [Active Topics](https://wordpress.org/support/plugin/security-malware-firewall/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/security-malware-firewall/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/security-malware-firewall/reviews/)

 * 3 replies
 * 2 participants
 * Last reply from: [SergeM](https://wordpress.org/support/users/serge00/)
 * Last activity: [8 years, 2 months ago](https://wordpress.org/support/topic/problems-with-security-version/#post-10164631)
 * Status: resolved