Title: Problems with Shortcode
Last modified: October 14, 2018
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# Problems with Shortcode
* [alanrands](https://wordpress.org/support/users/alanrands/)
* (@alanrands)
* [7 years, 7 months ago](https://wordpress.org/support/topic/problems-with-shortcode-3/)
* I have a download issue which has me puzzled
I had this setup working perfectly
on an internal site during development and when moved to a live site I have the
issue arise
* I am using the shortcode
[email-download download_id=”500″ contact_form_id=”
45″] and get a blank screen instead of a page with a contact form 7 form lets
call it “e-book”
* I have tested as follows
* in “e-book” I have tried placing the shortcode for just the contact form 7 ie
[
contact-form-7 id=”45″ title=”e-book registration”] and this works fine. It displays
the page with the contact form
* in the “e-book” I have also tried the shortcode for the download
[download id
=”500″] It displays the link to the document
* Each time I change anything, I clear the Cache at the server and also in the
browser to make sure I am not picking up anything old.
* The file I am trying to display is a pdf document
* The testing above shows that Contact Form 7 is doing its job OK as is Download
Monitor
* I then tried Deactivating both Download Monitor and Email Before Download and
re Activating them both, clearing Caches and trying again with no luck
* Any ideas on how to attack this would be greatly appreciated. From what I read
my shortcode is in the correct format.
* Re- the link provided, just click on the e-Book download image on any page
* The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fproblems-with-shortcode-3%2F%3Foutput_format%3Dmd&locale=en_US)
to see the link]_
Viewing 2 replies - 1 through 2 (of 2 total)
* Thread Starter [alanrands](https://wordpress.org/support/users/alanrands/)
* (@alanrands)
* [7 years, 7 months ago](https://wordpress.org/support/topic/problems-with-shortcode-3/#post-10783523)
* I tried again today and set WP logs on and caught the following
* Warning: count(): Parameter must be an array or an object that implements Countable
in /home/bsnelsoncom/public_html/wp-content/plugins/email-before-download/includes/
class-email-before-download-db.php on line 56
Fatal error: Uncaught Error: Call
to undefined function mb_convert_encoding() in /home/bsnelsoncom/public_html/
wp-content/plugins/email-before-download/includes/class-email-before-download-
form.php:35 Stack trace: #0 /home/bsnelsoncom/public_html/wp-content/plugins/
email-before-download/includes/class-email-before-download-shortcode.php(67):
Email_Before_Download_Form->html() #1 /home/bsnelsoncom/public_html/wp-includes/
shortcodes.php(319): Email_Before_Download_Shortcode->init_shortcode(Array, ”,’
email-download’) #2 [internal function]: do_shortcode_tag(Array) #3 /home/bsnelsoncom/
public_html/wp-includes/shortcodes.php(197): preg_replace_callback(‘/\\[(\\[?)(
email\\…’, ‘do_shortcode_ta…’, ‘Get your per…’) #4 /home/bsnelsoncom/public_html/
wp-includes/class-wp-hook.php(286): do_shortcode(‘
Get your per…’) #5 /home/
bsnelsoncom/public_html/wp-includes/plugin.php(203): WP_Hook->apply_filters(‘
Get your per…’, Array) #6 /home/bsnelsoncom/public_html/wp-includes/post-template.
php(240): apply_filters(‘the_cont in /home/bsnelsoncom/public_html/wp-content/
plugins/email-before-download/includes/class-email-before-download-form.php on
line 35
* [rheindigital](https://wordpress.org/support/users/rheindigital/)
* (@rheindigital)
* [7 years, 4 months ago](https://wordpress.org/support/topic/problems-with-shortcode-3/#post-11144245)
* Hi,
* i have the same problem.
* Dont ask me why ut this worked for me. But now it doesnt collects emails.
* [contact-form-7 id=”77972″ title=”Download”]
* just replace your contact form ID.
Viewing 2 replies - 1 through 2 (of 2 total)
The topic ‘Problems with Shortcode’ is closed to new replies.
* 
* [Email Before Download](https://wordpress.org/plugins/email-before-download/)
* [Frequently Asked Questions](https://wordpress.org/plugins/email-before-download/#faq)
* [Support Threads](https://wordpress.org/support/plugin/email-before-download/)
* [Active Topics](https://wordpress.org/support/plugin/email-before-download/active/)
* [Unresolved Topics](https://wordpress.org/support/plugin/email-before-download/unresolved/)
* [Reviews](https://wordpress.org/support/plugin/email-before-download/reviews/)
* 2 replies
* 2 participants
* Last reply from: [rheindigital](https://wordpress.org/support/users/rheindigital/)
* Last activity: [7 years, 4 months ago](https://wordpress.org/support/topic/problems-with-shortcode-3/#post-11144245)
* Status: not resolved