Title: Problems with syncing
Last modified: March 20, 2019

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# Problems with syncing

 *  [waynecallenont](https://wordpress.org/support/users/waynecallenont/)
 * (@waynecallenont)
 * [7 years, 2 months ago](https://wordpress.org/support/topic/problems-with-syncing/)
 * I’ve read that other were having issues syncing. I sent you a note via your e-
   mail, then came here.
    I uninstalled WPShopify (I did have the current, hot fix
   version) and re-installed. No joy. St sync “fails from server side.” As I used
   the clear cache button, I have non working pages on my site. Any other ideas 
   on how to get sync working again?

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Thread Starter [waynecallenont](https://wordpress.org/support/users/waynecallenont/)
 * (@waynecallenont)
 * [7 years, 2 months ago](https://wordpress.org/support/topic/problems-with-syncing/#post-11332791)
 * I disconnected / reconnected my Shopify account. That helped a little; the sync
   process now starts.
    HOWEVER, nothing syncs. Syncing Shopify data … (Please wait,
   this may take up to 5 minutes depending on the size of your store and speed of
   internet connection.)
 * I have under 100 products, nd sync has been running for 10 minutes without doing
   anything.
 * That’s this hour’s update.
 *  Plugin Author [andrewmrobbins](https://wordpress.org/support/users/andrewmrobbins/)
 * (@andrewmrobbins)
 * [7 years, 2 months ago](https://wordpress.org/support/topic/problems-with-syncing/#post-11344741)
 * [@waynecallenont](https://wordpress.org/support/users/waynecallenont/)
 * Hey Wayne, I know we were talking about this via email … did you manage to solve
   the issue?
 * Sometimes this can also occur if your WordPress site has basic authentication
   enabled or if the site is password protected.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Problems with syncing’ is closed to new replies.

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 * 2 replies
 * 2 participants
 * Last reply from: [andrewmrobbins](https://wordpress.org/support/users/andrewmrobbins/)
 * Last activity: [7 years, 2 months ago](https://wordpress.org/support/topic/problems-with-syncing/#post-11344741)
 * Status: not resolved