Title: problems With the 2 step verification code
Last modified: August 30, 2016

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# problems With the 2 step verification code

 *  [nuriacros](https://wordpress.org/support/users/nuriacros/)
 * (@nuriacros)
 * [10 years, 7 months ago](https://wordpress.org/support/topic/problems-with-the-2-step-verification-code/)
 * I´m having problems with this step and I cannot have access to my wordpress account.
   I´ve changed my phone number, and I forgot to change the number in wordpress.
   Right now when I´m trying to enter into my account the second step is sending
   a sms code verification to my old phone (which I have no access). What should
   I do?
 * [https://wordpress.org/plugins/google-authenticator/](https://wordpress.org/plugins/google-authenticator/)

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [mbrsolution](https://wordpress.org/support/users/mbrsolution/)
 * (@mbrsolution)
 * [10 years, 7 months ago](https://wordpress.org/support/topic/problems-with-the-2-step-verification-code/#post-6666126)
 * Hi have you thought of deactivating the plugin and reinstalling it again?
 *  [jasonb4u](https://wordpress.org/support/users/jasonb4u/)
 * (@jasonb4u)
 * [10 years, 1 month ago](https://wordpress.org/support/topic/problems-with-the-2-step-verification-code/#post-6666336)
 * Maybe try removing it from HOSTING account full delete the plugin.
 *  [Ian Dunn](https://wordpress.org/support/users/iandunn/)
 * (@iandunn)
 * [10 years, 1 month ago](https://wordpress.org/support/topic/problems-with-the-2-step-verification-code/#post-6666337)
 * It looks like there was a conflict with WP 4.5, but a new version of GA came 
   out today that fixes that. That might solve you problem if you were logging in
   with an e-mail address instead of a username.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘problems With the 2 step verification code’ is closed to new replies.

 * ![](https://ps.w.org/google-authenticator/assets/icon-256x256.png?rev=3500822)
 * [Google Authenticator](https://wordpress.org/plugins/google-authenticator/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/google-authenticator/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/google-authenticator/)
 * [Active Topics](https://wordpress.org/support/plugin/google-authenticator/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/google-authenticator/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/google-authenticator/reviews/)

 * 3 replies
 * 4 participants
 * Last reply from: [Ian Dunn](https://wordpress.org/support/users/iandunn/)
 * Last activity: [10 years, 1 month ago](https://wordpress.org/support/topic/problems-with-the-2-step-verification-code/#post-6666337)
 * Status: not resolved