Title: Problems with version 8.0
Last modified: March 1, 2024

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# Problems with version 8.0

 *  Resolved [triphop59182](https://wordpress.org/support/users/triphop59182/)
 * (@triphop59182)
 * [2 years, 3 months ago](https://wordpress.org/support/topic/problems-with-version-8-0/)
 * I have several problems with version 8.0, I had to go back to version 7.9.3.
 * Intent payments (event payment_intent.created) were no longer displayed in my
   Stripe panel, I could only see successful payments.
 * Then, the card form was indeed the “new experience” one, but the alternative 
   payment methods were displayed in a list as when the new experience is disabled,
   and not in inserts above the form. Capture attached.
 * Please note that the payment page is indeed excluded from the cache.
 * Thanks for your help.
 * ![](https://i0.wp.com/diamant-strass-dmc.com/prntscrn2.png?ssl=1)

Viewing 9 replies - 1 through 9 (of 9 total)

 *  [anastas10s](https://wordpress.org/support/users/anastas10s/)
 * (@anastas10s)
 * [2 years, 3 months ago](https://wordpress.org/support/topic/problems-with-version-8-0/#post-17466689)
 * 👋 hi [@triphop59182](https://wordpress.org/support/users/triphop59182/)
 * Thanks for reaching out about this.
 * > Intent payments (event payment_intent.created) were no longer displayed in 
   > my Stripe panel, I could only see successful payments.
 * Could you elaborate further on where you were expecting to see the PaymentIntents?
 * When testing, with a test site of mine, they appeared as expected, in the Order
   Notes section. Below, I am attaching a screenshot, for reference.
 * ![](https://i0.wp.com/snipboard.io/KV7YkA.jpg?ssl=1)
 * Direct link to image: [https://snipboard.io/KV7YkA.jpg](https://snipboard.io/KV7YkA.jpg)
 * Could you please provide us with a screenshot so that we can see what you are
   describing?
 * If you don’t already have a screenshot service installed, here are a few free
   options:
 * [https://snipboard.io](https://snipboard.io)
   [http://skitch.com/](http://skitch.com/)
   [http://getcloudapp.com/](http://getcloudapp.com/)[http://awesomescreenshot.com/](http://awesomescreenshot.com/)
   There is also a walkthrough guide here: [https://en.support.wordpress.com/make-a-screenshot/](https://en.support.wordpress.com/make-a-screenshot/)
 * > Then, the card form was indeed the “new experience” one, but the alternative
   > payment methods were displayed in a list as when the new experience is disabled,
   > and not in inserts above the form. Capture attached.
 * When testing this, with a test site of mine, running Stripe version 8.0.0, and
   the [Storefront theme (linked here)](https://wordpress.org/themes/storefront/)
   active, the front end looked as follows:
 * ![](https://i0.wp.com/snipboard.io/dfYpqn.jpg?ssl=1)
 * Without the new checkout experience enabled. Direct link to image: [https://snipboard.io/dfYpqn.jpg](https://snipboard.io/dfYpqn.jpg)
 * ![](https://i0.wp.com/snipboard.io/F3Abv6.jpg?ssl=1)
 * With the new checkout experience active. Direct link to image: [https://snipboard.io/F3Abv6.jpg](https://snipboard.io/F3Abv6.jpg)
 * I hope this is helpful! We look forward to your response. In the meantime, please
   let us know if you have any further questions or concerns.
 *  Thread Starter [triphop59182](https://wordpress.org/support/users/triphop59182/)
 * (@triphop59182)
 * [2 years, 3 months ago](https://wordpress.org/support/topic/problems-with-version-8-0/#post-17466825)
 * Hello,
 * Is my capture visible above?
 * As I said, it’s the form for the new experience, but the payment methods are 
   listed instead of appearing in inserts. Please take a look at my capture. The
   empty red box shows you what’s missing, and the arrows what shouldn’t appear.
   But on 7.9.3 everything is ok.
 * Concerning the payment intent that are no longer visible, I’m talking about the
   Stripe site. With 7.9.3 I can see them, with 8.0.0 I can’t. Here is a new capture.
   Thanks a lot.
 * ![](https://i0.wp.com/diamant-strass-dmc.com/stripef.png?ssl=1)
 *  [anastas10s](https://wordpress.org/support/users/anastas10s/)
 * (@anastas10s)
 * [2 years, 3 months ago](https://wordpress.org/support/topic/problems-with-version-8-0/#post-17468080)
 * 👋 hi [@triphop59182](https://wordpress.org/support/users/triphop59182/)
 * Thank you for reaching back, clarifying things further.
 * Per the [chengelog (linked here)](https://github.com/woocommerce/woocommerce-gateway-stripe/blob/develop/changelog.txt),
   with version 8.0.0:
 * >  it’s the form for the new experience, but the payment methods are listed instead
   > of appearing in inserts. Please take a look at my capture. The empty red box
   > shows you what’s missing, and the arrows what shouldn’t appear. But on 7.9.3
   > everything is ok.
 * * [Add –](https://github.com/woocommerce/woocommerce-gateway-stripe/blob/aa8db9fedd9f2958212bb632f3a8c0ef9101f841/changelog.txt#L8)
   Implement split Payment Elements (or split UPE), splitting the payment method
   types under the updated checkout experience into different gateways.
 * > Concerning the payment intent that are no longer visible, I’m talking about
   > the Stripe site. With 7.9.3 I can see them, with 8.0.0 I can’t.
 * * [Tweak –](https://github.com/woocommerce/woocommerce-gateway-stripe/blob/aa8db9fedd9f2958212bb632f3a8c0ef9101f841/changelog.txt#L17)
   Orders with `trash` status are not retrieving anymore when calling `get_order_by_intent_id`
   function.
 * I trust this provides clarity, but if you have more questions, let us know.
 * We’re happy to help.
    -  This reply was modified 2 years, 3 months ago by [anastas10s](https://wordpress.org/support/users/anastas10s/).
      Reason: updated URLs
 *  Thread Starter [triphop59182](https://wordpress.org/support/users/triphop59182/)
 * (@triphop59182)
 * [2 years, 3 months ago](https://wordpress.org/support/topic/problems-with-version-8-0/#post-17473822)
 * I don’t quite understand. Do you mean that these two new drawbacks are “normal”
   and were foreseen in the new version? And that they will never be corrected?
 *  [anastas10s](https://wordpress.org/support/users/anastas10s/)
 * (@anastas10s)
 * [2 years, 3 months ago](https://wordpress.org/support/topic/problems-with-version-8-0/#post-17474867)
 * Hi again, [@triphop59182](https://wordpress.org/support/users/triphop59182/)!
 * Thanks so much for reaching back out to us.
 * Kindly note, the [WooCommerce Stripe Payment Gateway](https://wordpress.org/plugins/woocommerce-gateway-stripe/)
   plugin evolves, and that’s both to be expected and great news. That allows for
   more security in the face of all sorts of attacks your site might be experiencing;
   more features allowing you to reach new heights with your site – such as, for
   instance, the updated interface for customizing Stripe payment methods. It’s 
   unreasonable to expect things to stay the way they were before, as things evolve
   all around us. You’re likely not using the phone you were using 10 years ago 
   etc.
 * So technology evolves, and there’s no stopping it. Does it cause some work? Sure.
   But when you engage on a web project, that too is to be expected.
 * As always, you’re more than welcome to participate on the project, via its [GitHub page](https://github.com/woocommerce/woocommerce-gateway-stripe),
   and also review and submit [feature requests via this screen](https://woo.com/feature-requests/stripe/).
 * Looking forward to seeing your site grow with us, [@triphop59182](https://wordpress.org/support/users/triphop59182/)
   🙂
 *  Thread Starter [triphop59182](https://wordpress.org/support/users/triphop59182/)
 * (@triphop59182)
 * [2 years, 3 months ago](https://wordpress.org/support/topic/problems-with-version-8-0/#post-17474894)
 * You have a strange concept of what you call evolution.
 * My phone isn’t the same as it was 10 years ago, but I’d be surprised if the next
   one didn’t have a camera because it’s more secure.
 * Not to mention the horrible graphical interface now that payment methods are 
   stacked in a checklist, not using the “payment intent” event is a real step backwards,
   even though Stripe offers it and all other payment plugins use it.
 * It’s true that the simpler it is, the more secure it is. But I’d rather opt for
   a plugin that evolves its code to stay secure, than one that removes options 
   because it can’t do otherwise.
 * Now I understand why most other plugins are not free.
 * All the best.
 *  [anastas10s](https://wordpress.org/support/users/anastas10s/)
 * (@anastas10s)
 * [2 years, 3 months ago](https://wordpress.org/support/topic/problems-with-version-8-0/#post-17474957)
 * Hi [@triphop59182](https://wordpress.org/support/users/triphop59182/) 👋
 * Let’s focus on the following, for a moment:
 * > not using the “payment intent” event is a real step backwards
 * As showcased in an earlier [message, found linked here](https://wordpress.org/support/topic/problems-with-version-8-0/#post-17466689),`
   Payment Intents` continue to be created, and logged, successfully.
 * Please note, troubleshooting what is appearing on the screens at `dashboard.stripe.
   com` is outside the scope of the support provided in this forum.
 * In order to investigate what is happening at your site further (and if there 
   is an issue with the Stripe functionality), kindly provide us with a screenshot
   of the Account details section, [as showcased here](https://woo.com/document/stripe/setup-and-configuration/stripe-webhooks/#successful-configuration).
 * Important to note: this is a public forum, therefore, it is recommended to redact
   customer data information before sharing logs/screenshots here.
 * We await your response to better assist you.
 *  Thread Starter [triphop59182](https://wordpress.org/support/users/triphop59182/)
 * (@triphop59182)
 * [2 years, 3 months ago](https://wordpress.org/support/topic/problems-with-version-8-0/#post-17474992)
 * > Please note, troubleshooting what is appearing on the screens at `dashboard.
   > stripe.com` is outside the scope of the support provided in this forum.
 * It’s not a problem on Stripe’s side, as I told you the payment intentions appear
   with 7.9.3 and not with 8.0.0…
 * But don’t bother, I’m in the process of changing my payment plugin. I’m glad 
   I was able to use this free solution, but I’m discovering its limits for a serious
   business.
 * I wish you all the best for the future.
 *  [ckadenge (woo-hc)](https://wordpress.org/support/users/ckadenge/)
 * (@ckadenge)
 * [2 years, 3 months ago](https://wordpress.org/support/topic/problems-with-version-8-0/#post-17475321)
 * Hi [@triphop59182](https://wordpress.org/support/users/triphop59182/),
 * I’m sorry to hear about the inconvenience this has caused you.
 * While it’s unfortunate to hear that you’re considering changing your payment 
   plugin, we respect your decision.
 * We wish you all the best for your future endeavors as well.
 * If you have any other questions or concerns in the future, don’t hesitate to 
   [open a new thread](https://wordpress.org/support/plugin/woocommerce/#new-topic-0).

Viewing 9 replies - 1 through 9 (of 9 total)

The topic ‘Problems with version 8.0’ is closed to new replies.

 * ![](https://ps.w.org/woocommerce-gateway-stripe/assets/icon-256x256.png?rev=3177277)
 * [WooCommerce Stripe Payment Gateway](https://wordpress.org/plugins/woocommerce-gateway-stripe/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-gateway-stripe/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/)
 * [Active Topics](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/reviews/)

 * 10 replies
 * 3 participants
 * Last reply from: [ckadenge (woo-hc)](https://wordpress.org/support/users/ckadenge/)
 * Last activity: [2 years, 3 months ago](https://wordpress.org/support/topic/problems-with-version-8-0/#post-17475321)
 * Status: resolved