Title: Processing order problem
Last modified: April 1, 2017

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# Processing order problem

 *  Resolved [ladc314](https://wordpress.org/support/users/ladc314/)
 * (@ladc314)
 * [9 years, 1 month ago](https://wordpress.org/support/topic/processing-order-problem/)
 * Hi!
 * I have sucessfully add a service to an existing product. The problem is when 
   placing an order, the order stays at “pending” because used “Bank Transfer payment
   option”, but when change to “processing” or to “code ordered” nothing happens,
   the order did not pass to my unlock provider.
 * I notice in Admin order details “_suwp_qty_sent” still at “O” value after processing,
   correct me if wrong but this value must change when code ordered?
 * Where is the problem?
 * Cron Schedule is configured to 5 minutes, services are applied and showing at
   front end.

Viewing 9 replies - 1 through 9 (of 9 total)

 *  Plugin Author [StockUnlocks](https://wordpress.org/support/users/stockunlocks/)
 * (@stockunlocks)
 * [9 years, 1 month ago](https://wordpress.org/support/topic/processing-order-problem/#post-8981729)
 * Hello,
 * StockUnlocks cron looks for initial orders that are Order status “Processing”
   in order to forward them to the unlock provider. The _suwp_qty_sent is only updated
   when the Order status is changed (automatically via cron) to “Code ordered”.
 * Please reset the Order status to “Processing”. If you have little or no traffic
   on your website, cron will not run every 5 minutes (unless you have manually 
   configured a cron job on your server).
 * 1. Change the Order status to “Processing”
    2. If you have very little website
   traffic: After 5 minutes, access any page on your website (outside of the Dashboard)
   and see if the order gets processed.
 * Regards,
    Henry
 *  Thread Starter [ladc314](https://wordpress.org/support/users/ladc314/)
 * (@ladc314)
 * [9 years, 1 month ago](https://wordpress.org/support/topic/processing-order-problem/#post-8982220)
 * Hi!
 * I did the suggested and unfortunately nothing happens, after change to processing,
   order is not send to provider (i tried all your suggestions).
 * Tried adding a service to an existing product and also with your plugin product
   importation and has the same result.
 * EDIT: Install WP Control to check cron jobs running, only see “suwp_cron_hook_1hour”
   with 1 hour recurrence from your plugin and not the 5 minutes cron job. I don’t
   know if it has something to do with failure.
    -  This reply was modified 9 years, 1 month ago by [ladc314](https://wordpress.org/support/users/ladc314/).
 *  Thread Starter [ladc314](https://wordpress.org/support/users/ladc314/)
 * (@ladc314)
 * [9 years, 1 month ago](https://wordpress.org/support/topic/processing-order-problem/#post-8983377)
 * I use one of my providers services, retrieve services, import successfully; only
   jobs are not passing to my provider after marked as “processing”
 * Problem happens in a new imported service with your plugin and with an existing
   product. Then there is not an error by manual configuration on existing product.
 * Anyway, i made an account on your site (user: ladc_314) and already purchase 
   funds.
 * Here is the test product linked to your service:
    [http://smartlibre.com/producto/test-available/](http://smartlibre.com/producto/test-available/)
 *  Plugin Author [StockUnlocks](https://wordpress.org/support/users/stockunlocks/)
 * (@stockunlocks)
 * [9 years, 1 month ago](https://wordpress.org/support/topic/processing-order-problem/#post-8983631)
 * Ok, I submitted an order and received the preliminary WC notifications that an
   order was made.
 * I gave it some time and, as you have been experiencing, no further notifications
   were sent out.
 * Can you do me a favor?
 * Please find your `public_html/wp-config.php` file and add or modify these lines:
 *     ```
       define('WP_DEBUG', true);
       define('WP_DEBUG_LOG', true);
       ```
   
 * Save the wp-config.php file.
 * Deactivate then Activate the StockUnlocks plugin via the dashboard.
 * Wait more than five minutes …
 * Find this file: `public_html/wp-content/debug.log`
 * Please email me the file or its contents (support@stockunlocks.com).
 * If weird stuff starts showing up on your website that you don’t like, just change
   these lines in your wp-config.php to read:
 *     ```
       define('WP_DEBUG', false);
       define('WP_DEBUG_LOG', false);
       ```
   
 * Thanks
 *  Thread Starter [ladc314](https://wordpress.org/support/users/ladc314/)
 * (@ladc314)
 * [9 years, 1 month ago](https://wordpress.org/support/topic/processing-order-problem/#post-8984102)
 * Done, debug log sent
 *  Plugin Author [StockUnlocks](https://wordpress.org/support/users/stockunlocks/)
 * (@stockunlocks)
 * [9 years, 1 month ago](https://wordpress.org/support/topic/processing-order-problem/#post-8984815)
 * Looks like there might be some possible file/folder permission issues. To confirm,
   please see if you can send me a screenshot or tell me the contents of this folder(
   providers):
 * `/plugins/stockunlocks/api/cron/providers/`
 *  Thread Starter [ladc314](https://wordpress.org/support/users/ladc314/)
 * (@ladc314)
 * [9 years, 1 month ago](https://wordpress.org/support/topic/processing-order-problem/#post-8985107)
 * There is nothing in that folder, should be any files?
 * I download the files from wordpress twice and unzip with two different apps.
 *  Plugin Author [StockUnlocks](https://wordpress.org/support/users/stockunlocks/)
 * (@stockunlocks)
 * [9 years, 1 month ago](https://wordpress.org/support/topic/processing-order-problem/#post-8985127)
 * Yes, there should be files in the `providers` folder representing your active
   unlock Providers.
 * Please check the permissions on the `providers` folder. The reading might be 
   something like `0644` or `0755`.
 * After a proper installation of the StockUnlocks plugin, permissions on that folder
   should be `0755`.
 *  Thread Starter [ladc314](https://wordpress.org/support/users/ladc314/)
 * (@ladc314)
 * [9 years, 1 month ago](https://wordpress.org/support/topic/processing-order-problem/#post-8985204)
 * Finally resolved, i have correct permissions for plugin, then decide to reset
   permissions directly with my hosting provider (cloudways), re install plugin 
   and all working.
 * Thanks for your support, will donate to your project.
 * PD: Where can i send suggestions.

Viewing 9 replies - 1 through 9 (of 9 total)

The topic ‘Processing order problem’ is closed to new replies.

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 * 10 replies
 * 2 participants
 * Last reply from: [ladc314](https://wordpress.org/support/users/ladc314/)
 * Last activity: [9 years, 1 month ago](https://wordpress.org/support/topic/processing-order-problem/#post-8985204)
 * Status: resolved