Title: Processor Configuration Error
Last modified: September 19, 2017

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# Processor Configuration Error

 *  Resolved [davekuhar](https://wordpress.org/support/users/davekuhar/)
 * (@davekuhar)
 * [8 years, 8 months ago](https://wordpress.org/support/topic/processor-configuration-error/)
 * I’m consistently getting a “Processor Configuration error” when trying to submit
   a payment by e-check. I don’t get an error when making a credit card payment.
   Both are using the same API keys. What could be causing this problem?
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fprocessor-configuration-error%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [dthawkins](https://wordpress.org/support/users/dthawkins/)
 * (@dthawkins)
 * [8 years, 8 months ago](https://wordpress.org/support/topic/processor-configuration-error/#post-9517472)
 * transmitstudio,
 * Thank you for reporting this issue you are having regarding e-check payments.
   To allow us to help you more effectively, can you please reach out to our team
   at [securesubmitcert@e-hps.com](https://wordpress.org/support/topic/processor-configuration-error/securesubmitcert@e-hps.com?output_format=md).
   Please provide as much information that you can that may help us gain more knowledge
   of this issue. We will get back to you, as soon as possible, with any updates.
 * Thanks,
    Dan
 *  Thread Starter [davekuhar](https://wordpress.org/support/users/davekuhar/)
 * (@davekuhar)
 * [8 years, 8 months ago](https://wordpress.org/support/topic/processor-configuration-error/#post-9518516)
 * Hey Dan, thanks for replying. I also reached out via your site’s contact form
   and have worked out the issue with tech support. It seems my client hasn’t yet
   set up ACH processing. I’m sure once that’s worked out the error will be corrected.
 *  [dthawkins](https://wordpress.org/support/users/dthawkins/)
 * (@dthawkins)
 * [8 years, 8 months ago](https://wordpress.org/support/topic/processor-configuration-error/#post-9518601)
 * transmitstudio,
 * That is good news. Thanks for the follow up.
 * Thanks,
    Dan

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Processor Configuration Error’ is closed to new replies.

 * ![](https://ps.w.org/heartland-secure-submit-addon-for-gravity-forms/assets/icon-
   256x256.png?rev=3435338)
 * [Global Payments SecureSubmit Addon for Gravity Forms](https://wordpress.org/plugins/heartland-secure-submit-addon-for-gravity-forms/)
 * [Support Threads](https://wordpress.org/support/plugin/heartland-secure-submit-addon-for-gravity-forms/)
 * [Active Topics](https://wordpress.org/support/plugin/heartland-secure-submit-addon-for-gravity-forms/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/heartland-secure-submit-addon-for-gravity-forms/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/heartland-secure-submit-addon-for-gravity-forms/reviews/)

 * 3 replies
 * 2 participants
 * Last reply from: [dthawkins](https://wordpress.org/support/users/dthawkins/)
 * Last activity: [8 years, 8 months ago](https://wordpress.org/support/topic/processor-configuration-error/#post-9518601)
 * Status: resolved