Title: Processor Network Unavailable
Last modified: February 13, 2025

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# Processor Network Unavailable

 *  Resolved [tictubso](https://wordpress.org/support/users/tictubso/)
 * (@tictubso)
 * [1 year, 3 months ago](https://wordpress.org/support/topic/processor-network-unavailable/)
 * Hi, customers are unable to pay. The order notes says:
 * > Braintree (Credit Card) Payment Failed (Status code failed: Processor Network
   > Unavailable – Try Again Transaction ID xxxxxxxx)
 * Please assist ASAP.
 * .Braintree for WooCommerce Payment Gateway Version 3.2.5

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Thread Starter [tictubso](https://wordpress.org/support/users/tictubso/)
 * (@tictubso)
 * [1 year, 3 months ago](https://wordpress.org/support/topic/processor-network-unavailable/#post-18303105)
 * When I log into Braintree it says this:
   We are aware of an incident impacting
   Braintree traffic to PayPal due to external processor errors. Australia and New
   Zealand are impacted, technical teams are engaged investigating the issue.
 *  [Moses M. (woo-hc)](https://wordpress.org/support/users/mosesmedh/)
 * (@mosesmedh)
 * [1 year, 3 months ago](https://wordpress.org/support/topic/processor-network-unavailable/#post-18303797)
 * Hi [@tictubso](https://wordpress.org/support/users/tictubso/),
 * It seems that the issue you’re facing is coming from Braintree’s side, not the
   plugin, as the error message says “Processor Network Unavailable,” and you also
   received a notice about this on your dashboard.
 * I recommend reaching out to Braintree support for assistance and to get an update
   on the issue.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Processor Network Unavailable’ is closed to new replies.

 * ![](https://ps.w.org/woocommerce-gateway-paypal-powered-by-braintree/assets/icon-
   256x256.png?rev=3234800)
 * [Braintree for WooCommerce Payment Gateway](https://wordpress.org/plugins/woocommerce-gateway-paypal-powered-by-braintree/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-gateway-paypal-powered-by-braintree/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woocommerce-gateway-paypal-powered-by-braintree/)
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 * [Reviews](https://wordpress.org/support/plugin/woocommerce-gateway-paypal-powered-by-braintree/reviews/)

 * 2 replies
 * 2 participants
 * Last reply from: [Moses M. (woo-hc)](https://wordpress.org/support/users/mosesmedh/)
 * Last activity: [1 year, 3 months ago](https://wordpress.org/support/topic/processor-network-unavailable/#post-18303797)
 * Status: resolved