Product data missing from order details

  • Resolved amandaa07

    (@amandaa07)


    4 years, 3 months ago

    Hello,

    Over the past two months or so, I’ve noticed a few orders that have missing products. One happened just three days ago where the customer ordered a product and the product is missing from the order details page. Only the shipping method shows.

    The product is missing in the order details page, on the invoice, on the customer facing orders page. There are also no stock order notes to show that stock had been reduced.

    I have checked the fatal error logs and nothing is showing in those logs.

    What could be causing this?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Juan G. (woo-hc)

    (@judagutor)

    4 years, 3 months ago

    Hi @amandaa07!

    It looks like this could be due to a conflict between WooCommerce and your theme or with another plugin.

    To be sure of this, please perform a conflict test by temporarily switching your theme back to Storefront, disabling all plugins except WooCommerce, and then try making purchases tests to see if the issue persists. If that solves it, then re-enable all plugins one-by-one, until you find the one creating the conflict.

    If you cannot perform a conflict test on your live site, we recommend creating a staging site using the WP Staging plugin.

    You can find a more detailed explanation on how to do a conflict test here: https://docs.woocommerce.com/document/how-to-test-for-conflicts/.

    Let us know how that goes for you!

    Juan G. (woo-hc)

    (@judagutor)

    4 years, 3 months ago

    Hi there,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Viewing 2 replies - 1 through 2 (of 2 total)

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