Title: Product documentation does not properly define functionality
Last modified: June 24, 2020

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# Product documentation does not properly define functionality

 *  [Byte Boost Studios](https://wordpress.org/support/users/dcottreau/)
 * (@dcottreau)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/product-documentation-does-not-properly-define-functionality/)
 * I purchased this product (and it’s not cheap!) with the intention of creating
   a form to hook up to Paypal only to discover that when Paypal adds GST and sends
   the transaction back to the site that WPForms marks the transaction as failed
   because the amounts don’t match. NO WHERE was this stated in any documentation.
   Pretty disappointed spending the amount of money I did under false pretences 
   of how the product worked. After spending several weeks with my client developing
   a fairly extensive form, it’s too late to find another product and waste more
   time and money. After chatting with support they will be updating the documentation
   and offered a 50% discount on renewal but I don’t think we have any intention
   of keeping a product that doesn’t work for our needs. I think the product works
   great otherwise.

Viewing 2 replies - 1 through 2 (of 2 total)

 *  [Jess Quig](https://wordpress.org/support/users/jquigam/)
 * (@jquigam)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/product-documentation-does-not-properly-define-functionality/#post-13040313)
 * Hi [@dcottreau](https://wordpress.org/support/users/dcottreau/),
 * I’m sorry this has been such a frustrating experience for you!
 * It’s very strange that PayPal is adding those extra tax costs on their end, resulting
   in this error, as this isn’t part of their standard process. PayPal is running
   on quite a large number of our users’ forms, and I can’t say I’ve seen this issue
   before.
 * Now that we know you’ve run into this issue, though, please know our team is 
   adjusting our PayPal doc to add some details that will hopefully help avoid similar
   issues/confusion for others.
 *  Thread Starter [Byte Boost Studios](https://wordpress.org/support/users/dcottreau/)
 * (@dcottreau)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/product-documentation-does-not-properly-define-functionality/#post-13040357)
 * Hi Jess,
 * Paypal is working as expected. I want and need it to add GST. The problem is:
   the form says the item is $100 for example. When it goes to Paypal, it adds tax
   of 5% so the total comes to $105. When that number is sent back to the WordPress
   site, the forms plugin see’s the numbers don’t match and shows the transaction
   as “failed”. It hasn’t actually failed though. So then, the site administrator
   does NOT get a notification showing a transaction occurred. So it “kinda” works
   but now there is a manual piece involved of trying to match up transactions and
   going into the site everyday to check on sales. I think it could be a very simple
   fix so I’m hoping you can put this on the roadmap.
 * Thanks.

Viewing 2 replies - 1 through 2 (of 2 total)

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 * 2 replies
 * 2 participants
 * Last reply from: [Byte Boost Studios](https://wordpress.org/support/users/dcottreau/)
 * Last activity: [5 years, 11 months ago](https://wordpress.org/support/topic/product-documentation-does-not-properly-define-functionality/#post-13040357)