Product Short Description Field Missing

  • Resolved cschmookler

    (@cschmookler)


    5 years, 3 months ago

    For years I’ve been able to access both Product Descriptions – long and SHORT. I can no longer see in WordPress where I can access the SHORT description for updates. I can still see both long and short descriptions on my product pages on the fornt-end, but CANNOT find where I can edit the SHORT description anymore. Please help.

    Example Product Page: https://southboundque.com/product/primo-pig-powder-rib-rub/

    In my WordPress/WooCommerce Product Edit Screen I can only access long description – I CANNOT find how to get SHORT description back.

    -Chad-

    • This topic was modified 5 years, 3 months ago by cschmookler.

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)
  • Peter Lawrenson

    (@lorro)

    5 years, 3 months ago

    Ensure it is enabled in screen options which is in the top right hand corner of the product edit screen.

    Thread Starter cschmookler

    (@cschmookler)

    5 years, 3 months ago

    Greetings @lorro – this tab works on every screen except PRODUCT. When I click “screen options” when editing a product – nothing happens. No dropdown to select visuals – nothing.

    Peter Lawrenson

    (@lorro)

    5 years, 3 months ago

    Works fine for me so its possible your theme or one of your plugins is blocking it.

    Temporarily switch to the Storefront theme and deactivate all plugins except WooCommerce. Does it work now? I expect it does. Reactivate your theme and plugins one by one and check to try to identify what’s causing the problem.

    Thread Starter cschmookler

    (@cschmookler)

    5 years, 3 months ago

    @lorro – okay, I’ll have to conduct a maintenance session this weekend or one night late this week. Thanks for the recommendation – I’ll post my findings.

    Rynald0s

    (@rynald0s)

    Automattic Happiness Engineer

    5 years, 2 months ago

    Hi @cschmookler!

    Just following up on this to see if you were able to conduct the tests and if you found anything of interest.

    Cheers!

    Thread Starter cschmookler

    (@cschmookler)

    5 years, 2 months ago

    @rynald0s – no, not just yet. I have not had a chance due to other priorities. However, I am attempting to do so today or tomorrow as I need to address it – so I will need to make time. Hope to have some feedback to share in the next 48 hours. Thanks for checking-in.

    riverharbor

    (@riverharbor)

    5 years, 2 months ago

    Just had this same issue. Looks like a bug in ACF Pro. Went into custom fields and re-saved settings. Problem solved. Go figure.

    Thread Starter cschmookler

    (@cschmookler)

    5 years, 2 months ago

    Checking on mine now – I do not have ACF Pro installed, so it must be another one… Will report findings once completed.

    Thread Starter cschmookler

    (@cschmookler)

    5 years, 2 months ago

    @riverharbor @rynald0s @lorro – looks like it is my theme! I’m using X Theme by Themeco, I’ve had some hiccups here and there with this theme. Google Recipe errors, etc. Any recommendations of a theme I could switch to that would give me the same kind of look and feel I have now? For now, I switched back to the theme after I made my updates. I’m not glued to keeping this theme…

    Plugin Support abwaita a11n

    (@abwaita)

    5 years, 2 months ago

    Glad to hear that you’ve found thecause of the issue – thanks for letting us know!

    I’ll mark this thread as resolved now. If you have any further questions, I recommend creating a new thread.

Viewing 10 replies - 1 through 10 (of 10 total)

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