Title: Product Sync Continually Syncing Last modified: February 26, 2021 --- # Product Sync Continually Syncing * Resolved [arn144](https://wordpress.org/support/users/arn144/) * (@arn144) * [5 years, 3 months ago](https://wordpress.org/support/topic/product-sync-continually-syncing/) * Hi, * I am trying to sync my products from Facebook for WooCommerce. The sync starts and states the number of items syncing, but this number does not go down and the sync does not stop. I left it overnight and no product items were in my Facebook catalog and under the sync tab in the app, it still stated the same amount of items were syncing over to Facebook. I have tried disconnecting the app and deleting it, but when I re-install it, the sync is in exactly the same state that I left it (Continuous sync stating the same amount of items to sync). Hope this makes sense. Can anybody help? Viewing 8 replies - 1 through 8 (of 8 total) * [crazywickedawesome](https://wordpress.org/support/users/crazywickedawesome/) * (@crazywickedawesome) * [5 years, 3 months ago](https://wordpress.org/support/topic/product-sync-continually-syncing/#post-14105672) * Hi [@arn144](https://wordpress.org/support/users/arn144/)! * Thanks for reaching out! * Can you try clearing out your Facebook Metadata and product data then check again? We’ve got a guide on that here so you can do it in bulk: [https://docs.woocommerce.com/document/facebook-for-woocommerce/facebook-for-woocommerce-delete-or-reset-all-facebook-products/](https://docs.woocommerce.com/document/facebook-for-woocommerce/facebook-for-woocommerce-delete-or-reset-all-facebook-products/) * Additionally It will be great if you could share your current System Status Report. You can get it by navigating to the `WooCommerce / Status` section of your site. Once there, click on the `Get system report` button and then copy it by clicking on the `Copy for support` button. Then paste it here in a comment. * Looking forward to hearing from you! * Thread Starter [arn144](https://wordpress.org/support/users/arn144/) * (@arn144) * [5 years, 3 months ago](https://wordpress.org/support/topic/product-sync-continually-syncing/#post-14106505) * Thanks for that. Just a quick question I am quite new to WordPress so where about do I insert the snippet code? * Here is the system report as requested. Thanks for your help. * ``` ### WordPress Environment ### WordPress address (URL): https://laranish.com Site address (URL): https://laranish.com WC Version: 5.0.0 REST API Version: ✔ 5.0.0 WC Blocks Version: ✔ 4.0.0 Action Scheduler Version: ✔ 3.1.6 WC Admin Version: ✔ 1.9.0 Log Directory Writable: ✔ WP Version: 5.6.2 WP Multisite: – WP Memory Limit: 256 MB WP Debug Mode: – WP Cron: ✔ Language: en_GB External object cache: – ### Server Environment ### Server Info: Apache/2.4.41 (Unix) PHP Version: 7.2.31 PHP Post Max Size: 64 MB PHP Time Limit: 30 PHP Max Input Vars: 1000 cURL Version: 7.19.7 NSS/3.44 SUHOSIN Installed: – MySQL Version: 5.5.5-10.1.48-MariaDB Max Upload Size: 64 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 5.0.0 WC Database Prefix: wp_ Total Database Size: 9.29MB Database Data Size: 7.59MB Database Index Size: 1.70MB wp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_actionscheduler_actions: Data: 0.23MB + Index: 0.14MB + Engine InnoDB wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_actionscheduler_logs: Data: 0.09MB + Index: 0.09MB + Engine InnoDB wp_cartflows_ca_cart_abandonment: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_cartflows_ca_email_history: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_cartflows_ca_email_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_cartflows_ca_email_templates_meta: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_options: Data: 6.02MB + Index: 0.06MB + Engine InnoDB wp_postmeta: Data: 0.25MB + Index: 0.11MB + Engine InnoDB wp_posts: Data: 0.08MB + Index: 0.06MB + Engine InnoDB wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_tm_taskmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_tm_tasks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ### Post Type Counts ### attachment: 210 custom_css: 5 customize_changeset: 17 elementor_library: 2 elementor-hf: 1 nav_menu_item: 11 page: 17 post: 2 product: 54 revision: 179 shop_coupon: 1 shop_order: 1 wpforms: 1 ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (15) ### Elementor: by Elementor.com – 3.1.1 Facebook for WooCommerce: by Facebook – 2.3.1 Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 7.16.2 Elementor - Header, Footer & Blocks: by Brainstorm Force Nikhil Chavan – 1.5.6 Hotjar: by Hotjar – 1.0.9 Mail Integration for Office 365/Outlook: by Edward Cross – 1.4.0 Image optimisation service by Optimole: by Optimole – 3.0.0 Tawk.to Live Chat: by Tawkto – 0.5.0 Facebook for WooCommerce - settings tools: by SkyVerge – 1.0.0 WooCommerce Cart Abandonment Recovery: by CartFlows Inc – 1.2.10 Woocommerce Table Rate Shipping: by JEM Plugins – 2.1.0 WooCommerce Stripe Gateway: by WooCommerce – 4.9.0 WooCommerce: by Automattic – 5.0.0 WP-Optimize - Clean, Compress, Cache: by David Anderson Ruhani Rabin Team Updraft – 3.1.7 WPForms Lite: by WPForms – 1.6.5 ### Inactive Plugins (1) ### Starter Templates: by Brainstorm Force – 2.5.1 ### Dropin Plugins (1) ### advanced-cache.php: advanced-cache.php ### Settings ### API Enabled: – Force SSL: – Currency: GBP (£) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – ### WC Pages ### Shop base: #401 - /?page_id=401 Basket: #97 - /?page_id=97 Checkout: #98 - /?page_id=98 My account: #99 - /?page_id=99 Terms and conditions: #2079 - /?page_id=2079 ### Theme ### Name: Astra Version: 3.0.2 (update to version 3.0.3 is available) Author URL: https://wpastra.com/about/ Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔ ### Templates ### Overrides: – ### Action Scheduler ### Canceled: 1 Oldest: 2021-02-09 12:00:55 +0000 Newest: 2021-02-09 12:00:55 +0000 Complete: 514 Oldest: 2021-02-09 12:05:03 +0000 Newest: 2021-02-26 10:28:49 +0000 Failed: 96 Oldest: – Newest: – Pending: 3 Oldest: 2021-02-26 14:10:40 +0000 Newest: 2021-03-04 12:43:49 +0000 ``` * Thread Starter [arn144](https://wordpress.org/support/users/arn144/) * (@arn144) * [5 years, 2 months ago](https://wordpress.org/support/topic/product-sync-continually-syncing/#post-14119084) * Hi, * I have tried to execute the snippets you directed me to using the code snippets app. However, this has had no effect whatsoever and the sync continues, but it is syncing with nothing as the connection to facebook has been removed. Please help as I would really like to connect my woocommerce account to facebook asap. * Thanks, * Andrew * [John Coy a11n](https://wordpress.org/support/users/johndcoy/) * (@johndcoy) * Automattic Happiness Engineer * [5 years, 2 months ago](https://wordpress.org/support/topic/product-sync-continually-syncing/#post-14130446) * Hi [@arn144](https://wordpress.org/support/users/arn144/) * To reset the plugin back to a fresh install, removing the existing settings, you can do so by installing the following small plugin we’ve created. * [https://cloud.skyver.ge/X6uOEyG9](https://cloud.skyver.ge/X6uOEyG9) * This will add a new tool available at WooCommerce > Status > Tools called “Reset Facebook for WooCommerce settings“. Click the Reset Settings button here, and then navigate back to the Facebook for WooCommerce plugin settings screen to try connecting again. * Try this, then running the snippets from before to see if this removes any added products to Facebook and allows you to resync. * Thread Starter [arn144](https://wordpress.org/support/users/arn144/) * (@arn144) * [5 years, 2 months ago](https://wordpress.org/support/topic/product-sync-continually-syncing/#post-14145845) * Hi John, * Thanks for your reply. I have tried what you have suggested above, but I have not had any success in stopping the sync. Is there anything else I can try? * Thanks, * Andrew * [mitchellk](https://wordpress.org/support/users/mitchellk/) * (@mitchellk) * [5 years, 2 months ago](https://wordpress.org/support/topic/product-sync-continually-syncing/#post-14150037) * 256 Mb memory for PHP-FPM is not enough for this hungry plugin. I had to eventually assign 2G for it to work. This was confirmed through pure trial and error by constantly upping the mem limit until we found the point where it didn’t break. * [AJ a11n](https://wordpress.org/support/users/amandasjackson/) * (@amandasjackson) * [5 years, 2 months ago](https://wordpress.org/support/topic/product-sync-continually-syncing/#post-14151401) * [@arn144](https://wordpress.org/support/users/arn144/) * What [@mitchellk](https://wordpress.org/support/users/mitchellk/) is suggesting is what I would recommend as well. I see your site currently has WP Memory Limit: 256 MB. * The site’s PHP memory_limit could be causing the time out. What the limit should be depends on how much else a site has going on. In a fresh install of WP, WC, and FBW, 128mb was good enough. Once you start adding other memory-intensive extensions (SEO packs, page builders, activity monitors, etc), that changes. * We generally recommend a limit of at least 512MB to ensure that everything is covered, though situations could demand more. * [AJ a11n](https://wordpress.org/support/users/amandasjackson/) * (@amandasjackson) * [5 years, 2 months ago](https://wordpress.org/support/topic/product-sync-continually-syncing/#post-14183305) * We haven’t heard back from you in a while, so I’m going to mark this as resolved– if you have any further questions, you can start a new thread. Viewing 8 replies - 1 through 8 (of 8 total) The topic ‘Product Sync Continually Syncing’ is closed to new replies. * ![](https://ps.w.org/facebook-for-woocommerce/assets/icon.svg?rev=3469606) * [Meta for WooCommerce](https://wordpress.org/plugins/facebook-for-woocommerce/) * [Support Threads](https://wordpress.org/support/plugin/facebook-for-woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/facebook-for-woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/facebook-for-woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/facebook-for-woocommerce/reviews/) * 8 replies * 5 participants * Last reply from: [AJ a11n](https://wordpress.org/support/users/amandasjackson/) * Last activity: [5 years, 2 months ago](https://wordpress.org/support/topic/product-sync-continually-syncing/#post-14183305) * Status: resolved