Title: Product Sync Error
Last modified: October 16, 2024

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# Product Sync Error

 *  [goslingmedia](https://wordpress.org/support/users/goslingmedia/)
 * (@goslingmedia)
 * [1 year, 7 months ago](https://wordpress.org/support/topic/product-sync-error-3/)
 * We have been using the integration for over a year with no issues, but yesterday
   we started receiving:
 * “There was an error syncing your products. Please try to import again. If the
   error persists, please contact support.” This error message pops up during step
   9/13 of the sync “adding listings to channel”
 * I reached out to BigCommerce support, they confirmed all the API actions were
   succseful on their end so it is a WP issue. I worked with our hosting provider
   to check server logs for any issues and they confirmed everything is ok. All 
   plugins are up-to-date and latest version of WP.
   No site code changed, so I am
   really lost as to how to fix.The site is currently broken and my client is understandably
   upset. Anyone have any other ways to debug or fix this?

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Contributor [ericbher](https://wordpress.org/support/users/ericbher/)
 * (@ericbher)
 * [1 year, 7 months ago](https://wordpress.org/support/topic/product-sync-error-3/#post-18077320)
 * [@goslingmedia](https://wordpress.org/support/users/goslingmedia/) Have you checked
   to see if WP-Cron is still working? You can determine if your WP-Cron job is 
   running using the plugin WP Crontrol.
 *  Plugin Contributor [ericbher](https://wordpress.org/support/users/ericbher/)
 * (@ericbher)
 * [1 year, 7 months ago](https://wordpress.org/support/topic/product-sync-error-3/#post-18077361)
 * [@goslingmedia](https://wordpress.org/support/users/goslingmedia/) If you be 
   willing to provide access to the web host, that would help immensely.
 *  Thread Starter [goslingmedia](https://wordpress.org/support/users/goslingmedia/)
 * (@goslingmedia)
 * [1 year, 7 months ago](https://wordpress.org/support/topic/product-sync-error-3/#post-18077455)
 * Hi [@ericbher](https://wordpress.org/support/users/ericbher/) – thanks for responding.
   Is this helpful? It is from the Product Sync Log
   Failed: Resolving timed out 
   after 15000 milliseconds
 * 00:01:25
 * API call to [https://api.bigcommerce.com/stores/zmwgbev7rb/v3/catalog/trees?channel_id%3Ain=1554500](https://api.bigcommerce.com/stores/zmwgbev7rb/v3/catalog/trees?channel_id%3Ain=1554500)
 * A colleague suggested trying Flush Product Cache – but not seeing a change, but
   not sure when the flush will actually happen.
 * Checking – WP Crontrol now
    -  This reply was modified 1 year, 7 months ago by [goslingmedia](https://wordpress.org/support/users/goslingmedia/).
 *  Plugin Contributor [ericbher](https://wordpress.org/support/users/ericbher/)
 * (@ericbher)
 * [1 year, 7 months ago](https://wordpress.org/support/topic/product-sync-error-3/#post-18079807)
 * [@goslingmedia](https://wordpress.org/support/users/goslingmedia/) Any luck with
   WP Crontrol. If you would be willing to provide access to the web host, we can
   also take a look.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Product Sync Error’ is closed to new replies.

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 * 4 replies
 * 2 participants
 * Last reply from: [ericbher](https://wordpress.org/support/users/ericbher/)
 * Last activity: [1 year, 7 months ago](https://wordpress.org/support/topic/product-sync-error-3/#post-18079807)
 * Status: not resolved