Hi @hostsolutionslabs – yes, I’ll create an internal ticket for our ecommerce team to investigate. Do you mind sharing some identifying information for your website? Like your shop code, or website_url? Thanks
Hi, @danieldecorla of course! My website URL is profumeriaose.com. While my tiktok store code is ITITLCANQLTJ. I also opened a ticket on Tiktok adv but no one has responded to me yet.I look forward to hearing from you as soon as possible, thank you.
Thanks – I just opened an internal ticket and reached out directly to our e-commerce engineering team. I will let you know if we need further information to troubleshoot.
@danieldecorla Thank you so much! I look forward to hearing from you soon, as I urgently need to sell on TikTok.
Hi @hostsolutionslabs – could you provide screenshots / a screen recording of you using catalog syncing tool found in overview -> product catalog?
Hi, I’m attaching a screenshot of what happens during sync. Nothing seems to happen when I press the button.
https://limewire.com/d/7o2sS#vmtplUrveM
I don’t know what else to do. From the ticket opened in your “technical support” plugin section, they tell me that the catalog isn’t connected to the TikTok shop.
From the ticket 3037792 they tell me:
“As I was trying to explain, your previous catalog cannot be connected to TikTok Shop because it was created without linking to TikTok Shop.Please follow my instructions and connect WooCommerce with TikTok Shop separately”
@hostsolutionslabs thanks for the screen recording. Normally you would see an option to set-up TikTok shop which should take you to a widget to sync your products to seller center. It’s missing in this case, and I’m checking internally why that would be
@danieldecorla Thanks! So you think something’s wrong? I’m waiting for your response as soon as possible, because they’re not helping me with the TikTok ticket… I’m in your hands!
Hi @hostsolutionslabs – I apologize for the delay on this. I’m still working with our TikTok shop team on this, and hoping to get back to you early next week.
HI @danieldecorla Ok, I hope you can resolve this issue for me as soon as possible. The TikTok support team closed my ticket without providing adequate assistance. I trust you!🙏🏻
Hi, @danieldecorla is there any news? I was hoping to get a response by the beginning of this week… it’s now midweek. I need an answer as soon as possible, otherwise I have to switch to other paid synchronization solutions. This situation is tiring me out quite a bit…
Hi @hostsolutionslabs – which country is your store located in? Are you seeing a modal at all to onboard to TikTok shop?
TikTok shop onboarding is only available through WooCommerce in the US and the UK
Hi @danieldecorla How is this possible? I’m in Italy and went through the onboarding process with ease. The shop is Italian. I followed all your steps. If your plugin doesn’t work, let me know and I’ll try another one. I absolutely need to get the Tiktok shop with my site. If you need credentials, let me know.
hi @hostsolutionslabs – did you go through marketing onboarding or shop onboarding? The plug-in provides functionality for both. Here is the marketing onboarding: https://ads.tiktok.com/help/article/tiktok-woocommerce-set-up-guide
Shop onboarding is a different process which involves KYC connection and product upload. You won’t see an option for that if your store is located in Italy. In this case you would need to connect your shop through seller center.
HI @danieldecorla , So I first did the manual process via Seller Center because the plugin was connected to another website. Then you disconnected it from the other one and I did the onboarding via the plugin. But the products never synced.
