• Resolved redsilvertone

    (@redsilvertone)


    I would like to echo the enthusiasm of others here- this is a great plugin and I will definitely be purchasing some add-ons.

    I have a few comments regarding the Products taxonomy:

    1) Logged-in as an admin, when viewing all tickets the Products do not show up as intended in the list of tickets.

    2) As an admin, when I edit an individual ticket and choose a Product from the Custom Fields/Product dropdown menu and Update Ticket the Update is not reflecting the change.

    3) Could you please provide some more insight on how to go about changing the label for Products to something else for instance “Services”

    Thank you!

    https://ww.wp.xz.cn/plugins/awesome-support/

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author julien731

    (@julien731)

    Thanks for your enthusiasm!

    Indeed there is an issue with the products that’s been reported already. We’ve added it in our bugtracker and it will be taken care of very soon. See here for reference.

    Regarding the labels, you can change it by using the wpas_product_taxonomy_labels filter. When using this filter, you must return an array containing 3 key / value pairs:

    • label: The taxonomy label as used in the ticket edit screen
    • name: The taxonomy name as used in the menu
    • label_plural: Same as label but the plural form

    Example

    add_filter( 'wpas_product_taxonomy_labels', 'my_custom_labels', 10, 1 );
    function my_custom_labels( $labels ) {
    
        $labels = array(
            'label' => 'Service',
            'name' => 'Service',
            'label_plural' => 'Services'
        );
    
        return $labels;
    
    }
    Plugin Author julien731

    (@julien731)

    Products issues are now fixed. Fix will come with version 3.1.3. See 579c6ac for reference.

    The products issue was fixed indeed, but with the latest update 3.1.6 it is not working anymore…

    Have enabled multiple products, assigned a product to a ticket but it doesn’t show it nor on the front-end nor back-end. Hope you can fix this soon again…

    PS: 3.1.5 didn’t work either. Not via the front-end submit shortcode anyway…

Viewing 4 replies - 1 through 4 (of 4 total)

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