Title: PROFILE BUILDER ISSUE
Last modified: January 28, 2021

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# PROFILE BUILDER ISSUE

 *  Resolved [chefgeorge](https://wordpress.org/support/users/chefgeorge/)
 * (@chefgeorge)
 * [5 years, 4 months ago](https://wordpress.org/support/topic/profile-builder-issue/)
 * Don’t know why, but having issues with some subscribers not able to reset their
   password. Suddenly many users password do not work any more and a queer “INVALID
   key” appears? when trying to recover or change passwords.
    Not sure if this was
   because of a PB backup which seemed to be the most related item or because I 
   changed the theme to Astra about a month ago? Or a possible plugin update clash?
   Asking should/can I delete profile builder and reinstall AND will this affect
   my current registered users records Very nervous about this Please advise
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fprofile-builder-issue%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  [dariusraia](https://wordpress.org/support/users/dariusraia/)
 * (@dariusraia)
 * [5 years, 4 months ago](https://wordpress.org/support/topic/profile-builder-issue/#post-13985352)
 * Hello [@chefgeorge](https://wordpress.org/support/users/chefgeorge/),
 * Thank you for reaching out to us.
 * Since this looks a lot like a conflict with some other code, the first recommended
   step is the conflict test (ideally in a staging environment):
 * ​​*Briefly* disable all other plugins and enable the default Twenty Twenty theme.
   Please also disable all add-ons. If this fixes the problem, as it probably will,
   enable everything one by one, checking each time to see when the problem returns.
 * Please let us know when you find the conflict so that we can take a look and 
   see what we can do about it.
 * Also, no, deleting and reinstalling PB won’t affect anything on your website.
   You setting will be saved as well, so you can try this too.
 * Kind regards,

Viewing 1 replies (of 1 total)

The topic ‘PROFILE BUILDER ISSUE’ is closed to new replies.

 * ![](https://ps.w.org/profile-builder/assets/icon-256x256.png?rev=2961144)
 * [User Profile Builder - Beautiful User Registration Forms, User Profiles & User Role Editor](https://wordpress.org/plugins/profile-builder/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/profile-builder/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/profile-builder/)
 * [Active Topics](https://wordpress.org/support/plugin/profile-builder/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/profile-builder/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/profile-builder/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [dariusraia](https://wordpress.org/support/users/dariusraia/)
 * Last activity: [5 years, 4 months ago](https://wordpress.org/support/topic/profile-builder-issue/#post-13985352)
 * Status: resolved