profile forms uneditable (all permissions set to allow users to edit profile)

Resolved alychef
(@alychef)

2 years, 7 months ago
Serious issues across ALL my UM SITES since latest update… fields are going missing from front end profile forms (not for admin, only for users) and fields becoming uneditable for users for no reason. All permissions are set for users to be able edit. Once forms and fields re-updated in dashboard (I’ve done this 20 times on 2 sites since 2 days) they work and can be edited by user only temporarily… and then the fields are blocked again. This is across ALL my sites using UM. What’s happened? Does anyone else have this? I’ve checked for plugin conflcit and no resolve. This is really urgent.
- This topic was modified 2 years, 7 months ago by Jan Dembowski. Reason: Decapped title, do not shout. Also removed "URGENT" as this is a volunteer support forum

Viewing 15 replies - 31 through 45 (of 84 total)

← 1 2 3 4 5 6 →

Thread Starter alychef
(@alychef)

2 years, 7 months ago

@missveronicatv deactivated SG optimizer. Issue remains without change.

missveronica
(@missveronicatv)

2 years, 7 months ago

@alychef

Is your Web Hosting using any security/firewall software tools like “ModSecurity”?

Thread Starter alychef
(@alychef)

2 years, 7 months ago

SG security. Used to use wordfence. Disabled SG. No change to issues. Other site doesn’t use it either.

Thread Starter alychef
(@alychef)

2 years, 7 months ago

you could register if you like… all the fields are set to user can edit. The ones ones working and the ones blocked change… on log out and log in.

http://www.secaia.com

Thread Starter alychef
(@alychef)

2 years, 7 months ago

you’re much more helpful here than paid support issues… very grateful for that

Thread Starter alychef
(@alychef)

2 years, 7 months ago

@missveronicatv Each time I manually update a field in UM forms creation on WP dash… then update the form… on the user end it works on page refresh. Then, stops working a short while later. Only custom fields.

missveronica
(@missveronicatv)

2 years, 7 months ago

@alychef

stops working a short while later

Yes time dependent issues are often caching issues.

Have you tried the UM Settings -> Secure -> Scanner?
Thread Starter alychef
(@alychef)

2 years, 7 months ago
@missveronicatv All green ticks no issues

I need to enable strong passwords is all. I’m exhausted and close to giving up. Everything was fine up til 2 days ago. I haven’t made any changes. Going through forms on back again… updating fields and retesting. Each works again… for a short time. Same on the other site.
- This reply was modified 2 years, 7 months ago by alychef.
- This reply was modified 2 years, 7 months ago by alychef.
missveronica
(@missveronicatv)

2 years, 7 months ago

@alychef

I think we should reinstall UM 2.6.9 now and see if this issue is resolved.

Install the “WP Rollback” plugin and select a reinstall of UM 2.6.9.

https://ww.wp.xz.cn/plugins/wp-rollback/
Thread Starter alychef
(@alychef)

2 years, 7 months ago
Thank you for sticking with me… honestly… genuinely appreciate this. I’ll go do that. I want to stick with UM… changing at this stage would be a nightmare. @missveronicatv

I did this just now before sending this message and all my settings have been removed. Pages etc. All page restrictions and text block restriciton settings have been removed too.
- This reply was modified 2 years, 7 months ago by alychef.
missveronica
(@missveronicatv)

2 years, 7 months ago

@alychef

Do you have a backup to restore?
Thread Starter alychef
(@alychef)

2 years, 7 months ago
“Do you have a backup to restore?”. From yesterday. I’m on the floor with this. A recent back up would only reinstall the later plugin.
- This reply was modified 2 years, 7 months ago by alychef.
missveronica
(@missveronicatv)

2 years, 7 months ago
@alychef

How is the status of the checkbox at UM Settings -> Misc -> Remove Data on Uninstall?
- This reply was modified 2 years, 7 months ago by missveronica.
Thread Starter alychef
(@alychef)

2 years, 7 months ago

“How is the status of the checkbox at UM Settings -> Misc -> Remove Data on Uninstall?” unchecked. Thankfully. I’ve reset my pages and managed to reset some priority restrictions.
Thread Starter alychef
(@alychef)

2 years, 7 months ago
@missveronicatv I have now reset pages and restrictions. Have updated every single field in back end forms. I’ll see how long that lasts. If it remains without issue… the UM update version is likely the problem. Everything else has been checked for conflicts.
- This reply was modified 2 years, 7 months ago by alychef.