Title: Programatically open dialog
Last modified: January 15, 2018
---
# Programatically open dialog
* Resolved [perryrylance](https://wordpress.org/support/users/perryrylance/)
* (@perryrylance)
* [8 years, 4 months ago](https://wordpress.org/support/topic/programatically-open-dialog/)
* Hi there,
* Is there a way to programatically open a dialog?
* I had a brief look at your repo and global variables but didn’t see anything
immediately obvious.
* Kind regards
– Perry
Viewing 9 replies - 1 through 9 (of 9 total)
* [Sygnoos Support](https://wordpress.org/support/users/sygnoossupport/)
* (@sygnoossupport)
* [8 years, 4 months ago](https://wordpress.org/support/topic/programatically-open-dialog/#post-9865225)
* Dear [@perryrylance](https://wordpress.org/support/users/perryrylance/),
* Please, follow the steps to open it programatically:
* 1. Add the following code in the page content where the popup should appear,
to make the data load: [sg_popup id=”1″ event=”click”][/
sg_popup]
* 2. To open the popup via javascript, you can do the following:
var popupObj
= new SGPopup(); popupObj.popupOpenById(1)
* Thread Starter [perryrylance](https://wordpress.org/support/users/perryrylance/)
* (@perryrylance)
* [8 years, 4 months ago](https://wordpress.org/support/topic/programatically-open-dialog/#post-9925355)
* Hi there,
* This code was working very well up until recently,
* We haven’t changed anything in the page content, I’ve double checked the shortcode
is still there in the format you advised:
* [sg_popup id=”3″ event=”click”][/sg_popup]
* However when the click listener fires and that code is called, I’m seeing
* ReferenceError: SGPopup is not defined
* Could you please advise?
* Kind regards
– Perry
* [Sygnoos Support](https://wordpress.org/support/users/sygnoossupport/)
* (@sygnoossupport)
* [8 years, 4 months ago](https://wordpress.org/support/topic/programatically-open-dialog/#post-9925452)
* Dear [@perryrylance](https://wordpress.org/support/users/perryrylance/),
* Could you, please, mention if you have made any changes on your site, like changing
the theme or updating it, before this happened?
Please, share a URL with the
popup so we can check the issue live.
* Thread Starter [perryrylance](https://wordpress.org/support/users/perryrylance/)
* (@perryrylance)
* [8 years, 4 months ago](https://wordpress.org/support/topic/programatically-open-dialog/#post-9925630)
* Hi there
* The site is regularly updated.
* You can see the problem here: [https://www.tutorsaustralia.com.au/tutors-melbourne](https://www.tutorsaustralia.com.au/tutors-melbourne)
by clicking on “Message Now”. That triggers this code:
* var popupObj = new SGPopup();
* Which is where the exception is thrown.
* As I said, I’ve double checked the popup shortcode is there so I would expect
this object to be available.
* Please advise?
* Kind regards
– Perry
* [Sygnoos Support](https://wordpress.org/support/users/sygnoossupport/)
* (@sygnoossupport)
* [8 years, 4 months ago](https://wordpress.org/support/topic/programatically-open-dialog/#post-9925928)
* Dear [@perryrylance](https://wordpress.org/support/users/perryrylance/),
* We didn’t find any popup data here.
Please, contact us via our Support email
address so we can provide a direct support to you. Here: [support@popup-builder.com](https://wordpress.org/support/topic/programatically-open-dialog/support@popup-builder.com?output_format=md)
* Thread Starter [perryrylance](https://wordpress.org/support/users/perryrylance/)
* (@perryrylance)
* [8 years, 4 months ago](https://wordpress.org/support/topic/programatically-open-dialog/#post-9926340)
* Thank you, I’ll e-mail you shortly
* Kind regards
– Perry
* [Sygnoos Support](https://wordpress.org/support/users/sygnoossupport/)
* (@sygnoossupport)
* [8 years, 4 months ago](https://wordpress.org/support/topic/programatically-open-dialog/#post-9926349)
* Dear [@perryrylance](https://wordpress.org/support/users/perryrylance/),
* We’ll be happy to assist you! 😉
* Thread Starter [perryrylance](https://wordpress.org/support/users/perryrylance/)
* (@perryrylance)
* [8 years, 4 months ago](https://wordpress.org/support/topic/programatically-open-dialog/#post-9930535)
* Hi there,
* We e-mailed the address you provided but the e-mail came back “Delivery incomplete”
* The response was:
* The recipient server did not accept our requests to connect. Learn more at [https://support.google.com/mail/answer/7720](https://support.google.com/mail/answer/7720)[
mail.popup-builder.com. 195.201.18.10: generic::failed_precondition: connect
error (0): error]
* Please advise?
* Kind regards
– Perry
* [Sygnoos Support](https://wordpress.org/support/users/sygnoossupport/)
* (@sygnoossupport)
* [8 years, 4 months ago](https://wordpress.org/support/topic/programatically-open-dialog/#post-9931859)
* Dear [@perryrylance](https://wordpress.org/support/users/perryrylance/),
* Please, contact us via the following form while we’re checking the email issue:
[https://sygnoos.ladesk.com/submit_ticket](https://sygnoos.ladesk.com/submit_ticket)
Viewing 9 replies - 1 through 9 (of 9 total)
The topic ‘Programatically open dialog’ is closed to new replies.
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* 9 replies
* 2 participants
* Last reply from: [Sygnoos Support](https://wordpress.org/support/users/sygnoossupport/)
* Last activity: [8 years, 4 months ago](https://wordpress.org/support/topic/programatically-open-dialog/#post-9931859)
* Status: resolved