Title: Promo Code does not work Last modified: May 10, 2018 --- # Promo Code does not work * Resolved [digitalintersell](https://wordpress.org/support/users/digitalintersell/) * (@digitalintersell) * [8 years ago](https://wordpress.org/support/topic/promo-code-does-not-work/) * Hi, * I have created a Coupon Code kick18 to add a $5 discount on the product. The code applies to the cart but does not reflect in the cart. * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fpromo-code-does-not-work%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 5 replies - 1 through 5 (of 5 total) * Thread Starter [digitalintersell](https://wordpress.org/support/users/digitalintersell/) * (@digitalintersell) * [8 years ago](https://wordpress.org/support/topic/promo-code-does-not-work/#post-10266852) * I have checked/done following things: * 1. Checked coupon code as activated 2. Tried applying code with StoreFront theme and all the plugins disabled 3. Hard refresh and InCognito Mode 4. I am not using W3 Total Cache or WooCommerce Brands * Thread Starter [digitalintersell](https://wordpress.org/support/users/digitalintersell/) * (@digitalintersell) * [8 years ago](https://wordpress.org/support/topic/promo-code-does-not-work/#post-10266970) * ``` ### WordPress Environment ### Home URL: https://thekickerball.com Site URL: https://thekickerball.com WC Version: 3.3.5 Log Directory Writable: ✔ WP Version: 4.9.5 WP Multisite: – WP Memory Limit: 256 MB WP Debug Mode: – WP Cron: ✔ Language: en_US ### Server Environment ### Server Info: Apache/2.4.18 (Ubuntu) PHP Version: 7.0.28-0ubuntu0.16.04.1 PHP Post Max Size: 30 MB PHP Time Limit: 30 PHP Max Input Vars: 1000 cURL Version: 7.47.0 OpenSSL/1.0.2g SUHOSIN Installed: – MySQL Version: 5.6.39 Max Upload Size: 30 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 3.3.5 WC Database Prefix: wp_ Total Database Size: 13.63MB Database Data Size: 8.74MB Database Index Size: 4.89MB wp_woocommerce_sessions: Data: 1.52MB + Index: 0.00MB wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.05MB wp_woocommerce_order_items: Data: 0.08MB + Index: 0.05MB wp_woocommerce_order_itemmeta: Data: 0.41MB + Index: 0.39MB wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB wp_commentmeta: Data: 0.02MB + Index: 0.03MB wp_comments: Data: 0.38MB + Index: 0.42MB wp_feedmanager_channel: Data: 0.02MB + Index: 0.03MB wp_feedmanager_country: Data: 0.02MB + Index: 0.03MB wp_feedmanager_errors: Data: 0.02MB + Index: 0.00MB wp_feedmanager_feed_status: Data: 0.02MB + Index: 0.06MB wp_feedmanager_field_categories: Data: 0.02MB + Index: 0.00MB wp_feedmanager_product_feed: Data: 0.02MB + Index: 0.02MB wp_feedmanager_product_feedmeta: Data: 0.02MB + Index: 0.03MB wp_feedmanager_source: Data: 0.02MB + Index: 0.06MB wp_hidemysiteSecure: Data: 0.05MB + Index: 0.00MB wp_hustle_modules: Data: 0.02MB + Index: 0.03MB wp_hustle_modules_meta: Data: 0.11MB + Index: 0.03MB wp_links: Data: 0.02MB + Index: 0.02MB wp_mpd_log: Data: 0.02MB + Index: 0.00MB wp_nf3_actions: Data: 0.02MB + Index: 0.00MB wp_nf3_action_meta: Data: 0.02MB + Index: 0.00MB wp_nf3_fields: Data: 0.02MB + Index: 0.00MB wp_nf3_field_meta: Data: 0.02MB + Index: 0.00MB wp_nf3_forms: Data: 0.02MB + Index: 0.00MB wp_nf3_form_meta: Data: 0.02MB + Index: 0.00MB wp_nf3_objects: Data: 0.02MB + Index: 0.00MB wp_nf3_object_meta: Data: 0.02MB + Index: 0.00MB wp_nf3_relationships: Data: 0.02MB + Index: 0.00MB wp_options: Data: 2.44MB + Index: 0.00MB wp_postmeta: Data: 2.52MB + Index: 3.03MB wp_posts: Data: 0.39MB + Index: 0.13MB wp_termmeta: Data: 0.02MB + Index: 0.03MB wp_terms: Data: 0.02MB + Index: 0.03MB wp_term_relationships: Data: 0.02MB + Index: 0.02MB wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB wp_usermeta: Data: 0.06MB + Index: 0.03MB wp_users: Data: 0.02MB + Index: 0.05MB wp_wc_download_log: Data: 0.02MB + Index: 0.03MB wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB ### Post Type Counts ### acf-field: 99 acf-field-group: 4 attachment: 100 jetpack_migration: 2 jp_img_sitemap: 1 jp_sitemap: 1 jp_sitemap_master: 1 page: 10 post: 3 product: 2 revision: 20 shop_coupon: 2 shop_order: 406 shop_order_refund: 14 ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (15) ### Advanced Custom Fields PRO: by Elliot Condon – 5.6.7 MonsterInsights - eCommerce Addon: by MonsterInsights Team – 7.0.7 Geo Redirect: by Ladrower – 3.3.1 MonsterInsights Pro: by MonsterInsights – 7.0.14 Hide My Site: by Justin Saad – 2.0.5 Insert Headers and Footers: by WPBeginner – 1.4.2 MonsterInsights - Ads Addon: by MonsterInsights Team – 1.0.7 PixelYourSite PRO: by PixelYourSite – 6.5.1 Advanced Order Export For WooCommerce: by AlgolPlus – 1.5.4 WooCommerce Dynamic Pricing: by Lucas Stark – 3.1.5 – 3.1.6 is available WooCommerce Amazon Pay Gateway: by WooCommerce – 1.8.2 – 1.8.3 is available WooCommerce Stripe Gateway: by WooCommerce – 4.1.3 WooCommerce One Page Checkout: by Prospress Inc. – 1.5.3 – 1.5.4 is available – Not tested with the active version of WooCommerce WooCommerce: by Automattic – 3.3.5 WP Product Feed Manager: by Michel Jongbloed – 1.8.3 ### Settings ### API Enabled: ✔ Force SSL: ✔ Currency: USD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) ### WC Pages ### Shop base: #3 - /shop/ Cart: #4 - /cart/ Checkout: #5 - /checkout/ My account: #6 - /my-account/ Terms and conditions: ❌ Page not set ### Theme ### Name: Intersell - March 2018 Version: 2.2.5 Author URL: https://woocommerce.com/ Child Theme: ✔ Parent Theme Name: Storefront Parent Theme Version: 2.3.0 Parent Theme Author URL: https://woocommerce.com/ WooCommerce Support: ✔ ### Templates ### Overrides: intersell-demo/woocommerce/checkout/form-checkout.php intersell-demo/woocommerce/global/form-login.php version 2.1.0 is out of date. The core version is 3.3.0 Outdated Templates: ❌Learn how to update ``` * Thread Starter [digitalintersell](https://wordpress.org/support/users/digitalintersell/) * (@digitalintersell) * [8 years ago](https://wordpress.org/support/topic/promo-code-does-not-work/#post-10267060) * Also, if I auto apply this code to cart it works magic and everything updates perfectly. * Plugin Support [Riaan K.](https://wordpress.org/support/users/riaanknoetze/) * (@riaanknoetze) * [8 years ago](https://wordpress.org/support/topic/promo-code-does-not-work/#post-10269285) * Hi there! * I’m afraid I don’t understand the following: * > The code applies to the cart but does not reflect in the cart. * and * > if I auto apply this code to cart it works magic and everything updates perfectly. * Would you mind elaborating a bit more on what exactly the issue is? * Plugin Support [Hannah S.L.](https://wordpress.org/support/users/fernashes/) * (@fernashes) * Automattic Happiness Engineer * [8 years ago](https://wordpress.org/support/topic/promo-code-does-not-work/#post-10294504) * We haven’t heard back from you in a while, so I’m going to mark this as resolved– if you have any further questions, you can start a new thread. Viewing 5 replies - 1 through 5 (of 5 total) The topic ‘Promo Code does not work’ is closed to new replies. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) * 5 replies * 3 participants * Last reply from: [Hannah S.L.](https://wordpress.org/support/users/fernashes/) * Last activity: [8 years ago](https://wordpress.org/support/topic/promo-code-does-not-work/#post-10294504) * Status: resolved