Hi,
We apologize for the inconvenience. With a bit detailed information, we might be able to resolve this problem for you. Could I please ask you to activate WordPress debugging and check for PHP errors, notices or warnings related to the product?
You can activate debugging the following way.
1. Access your website files using FTP connection and open wp-config.php file.
2. Look for the following line:
define( ‘WP_DEBUG’, false );
3. Change false into true, so the line looks like this:
define( ‘WP_DEBUG’, true );
If the line is not present in the file, simply add it to the bottom of wp-config.php and save it.
Please let us know in case you will have questions.
Thank you! Have a nice day!
Hello,
i get the same issue : On publish I just get a plain banner message “Failed” when i try to add a new gallery.
I change the define( ‘WP_DEBUG’, from fals to true ); and nothing has changed.
Photo gallery Version 1.4.2
Thanks
MARKO
/**
* For developers: WordPress debugging mode.
*
* Change this to true to enable the display of notices during development.
* It is strongly recommended that plugin and theme developers use WP_DEBUG
* in their development environments.
*
* For information on other constants that can be used for debugging,
* visit the Codex.
*
* @link https://codex.ww.wp.xz.cn/Debugging_in_WordPress
*/
define(‘WP_DEBUG’, true );
Hi,
Since you have enabled debugging, you should see some errors, notices or warnings related to our product. Please, could you check again and let us know about them?
Thank you in advance! Have a nice day!
* For developers: WordPress debugging mode.
*
* Change this to true to enable the display of notices during development.
* It is strongly recommended that plugin and theme developers use WP_DEBUG
* in their development environments.
*
* For information on other constants that can be used for debugging,
* visit the Codex.
*
* @link https://codex.ww.wp.xz.cn/Debugging_in_WordPress
*/
define(‘WP_DEBUG’, true);
/* That’s all, stop editing! Happy blogging. */
/** Absolute path to the WordPress directory. */
if ( !defined(‘ABSPATH’) )
define(‘ABSPATH’, dirname(__FILE__) . ‘/’);
/** Sets up WordPress vars and included files. */
require_once(ABSPATH . ‘wp-settings.php’);
Hi,
We need to have a closer look at the described issue.
Please contact our support team using the following email address:[email protected]
Also, mention the URL of this forum topic in your message. We will provide a solution as soon as possible and share it here as well.
Thanks, have a nice day!
