Title: Punctuation Bug
Last modified: October 15, 2022

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# Punctuation Bug

 *  Resolved [stkfr06400](https://wordpress.org/support/users/stkfr06400/)
 * (@stkfr06400)
 * [3 years, 7 months ago](https://wordpress.org/support/topic/punctuation-bug/)
 * Hello,
    It appears that many special characters, especially for french language,
   bug or do not appear, like ” à ” , ” è”, commas and apostrophes. So in order 
   to customize it , in which folder should I do it ? Thanks
    -  This topic was modified 3 years, 7 months ago by [stkfr06400](https://wordpress.org/support/users/stkfr06400/).

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Support [jaysupport](https://wordpress.org/support/users/jaysupport/)
 * (@jaysupport)
 * [3 years, 7 months ago](https://wordpress.org/support/topic/punctuation-bug/#post-16107526)
 * Hello stkfr06400,
 * Just so we have a better understanding of the situation, where is this issue 
   taking place? Are you able to provide screenshots (front-end / back-end)?
 * Also, how do those characters appear, if they are not appearing as accents?
 * Alternatively, what happens if you replace the accents with their respective 
   HTML entities (e.g. &#224 ;)? For your reference, you can find a full list on
   this page: [https://www.thoughtco.com/html-codes-french-characters-4062211](https://www.thoughtco.com/html-codes-french-characters-4062211)
 *  Thread Starter [stkfr06400](https://wordpress.org/support/users/stkfr06400/)
 * (@stkfr06400)
 * [3 years, 7 months ago](https://wordpress.org/support/topic/punctuation-bug/#post-16134961)
 * Hello,
    Thanks for your backup, but it can’t be possible to replace every single
   accents or special characters with their respective HTML entities for the entire
   site. Here’s an exemple of the problem : if i want to write :
 * “L’espace c’est de la balle à ”
    it will be like this : “L///’espace c///’est
   de la balle àà” note that “à” is taken but doubled for some reason. Is there 
   then a way to fix it globally, and in which folder should i fix it? Thanks.
 *  Plugin Support [jaysupport](https://wordpress.org/support/users/jaysupport/)
 * (@jaysupport)
 * [3 years, 7 months ago](https://wordpress.org/support/topic/punctuation-bug/#post-16137305)
 * Just so we have a better understanding of the situation, where is this issue 
   taking place? Are you able to provide screenshots (front-end / back-end)?
 *  Thread Starter [stkfr06400](https://wordpress.org/support/users/stkfr06400/)
 * (@stkfr06400)
 * [3 years, 7 months ago](https://wordpress.org/support/topic/punctuation-bug/#post-16143320)
 * Hello,
    It’s on the front-End! Thanks
 *  Plugin Support [jaysupport](https://wordpress.org/support/users/jaysupport/)
 * (@jaysupport)
 * [3 years, 7 months ago](https://wordpress.org/support/topic/punctuation-bug/#post-16150384)
 * Hello stkfr06400,
 * Thank you for specifying that. Although I’m not sure why are not able to provide
   us with the exact location or screenshots. Any extra info will always make it
   easier for us to troubleshoot.
 * For security reasons, quotes in order content get escaped. The only way around
   that would be to use your own template for that element.
 * Our Order Tracking plugin does come with a templating feature and so you might
   be able to construct the layout you want. If you’re comfortable working with 
   code in that fashion, here’s the developer documentation for that: [https://doc.etoilewebdesign.com/plugins/order-tracking/developer/](https://doc.etoilewebdesign.com/plugins/order-tracking/developer/)
 * You would just need to modify the template you want to change and then include
   your new version in your child theme folder, as explained in our documentation.
   We do not recommend taking away any of the security measures our plugin has in
   place for user inputs or front-end output unless you know exactly what you’re
   doing and why.
    -  This reply was modified 3 years, 7 months ago by [jaysupport](https://wordpress.org/support/users/jaysupport/).

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Punctuation Bug’ is closed to new replies.

 * ![](https://ps.w.org/order-tracking/assets/icon-128x128.png?rev=1803956)
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 * 5 replies
 * 2 participants
 * Last reply from: [jaysupport](https://wordpress.org/support/users/jaysupport/)
 * Last activity: [3 years, 7 months ago](https://wordpress.org/support/topic/punctuation-bug/#post-16150384)
 * Status: resolved