Title: purchase conversion problem Last modified: September 20, 2020 --- # purchase conversion problem * Resolved [birken](https://wordpress.org/support/users/birken/) * (@birken) * [5 years, 8 months ago](https://wordpress.org/support/topic/purchase-conversion-problem/) * Hello, thx for a great plugin just started with it and will get pro when i have learned it. * i have small problem. i made a purchase event but seem to have problems with it. * first when i try to find my thank you page to trigger is not in the drop menu. the nearest page i found is the checkout page please see screenshot here [https://ibb.co/VQ4LGgJ](https://ibb.co/VQ4LGgJ) my thankyou page is this url and i cant find it /checkout/order-received/ * also when i check with pixel helper i get warning please see screenshot here [https://ibb.co/pXyfp66](https://ibb.co/pXyfp66) * any ideas what i am doing wrong? * warm regards Birken Viewing 8 replies - 1 through 8 (of 8 total) * Plugin Support [gavinohanlon](https://wordpress.org/support/users/gavinohanlon/) * (@gavinohanlon) * [5 years, 8 months ago](https://wordpress.org/support/topic/purchase-conversion-problem/#post-13432835) * Hi Birken, * Thanks for contacting us, I will be happy to help. * Sorry to hear this is giving you problems. * It is indeed strange the thank you page is not appearing. Is it possible you built the thank you page not using the WordPress Page or Post builder, eg was it built using another plugin? Would you be able to try changing your thank you page to just /order-received/ instead of /checkout/order-received/ to see if that works? * For the second screenshot, it appears to be an issue with your Catalog Manager not being connected to the Pixel, I tried to replicate this issue on my test site and I do not get that warning using a Purchase event and having my Pixel connected to my Catalog Manager. * Kindly let us know if you have any improvements with the suggestions above. * All the best. * Thread Starter [birken](https://wordpress.org/support/users/birken/) * (@birken) * [5 years, 8 months ago](https://wordpress.org/support/topic/purchase-conversion-problem/#post-13433566) * hello, * I cant see /order-received/ in the drop meny either? what is catalogue manager? i use woocomerce and wordpress! * please see screenshot [https://ibb.co/wSv0RCG](https://ibb.co/wSv0RCG) * Plugin Support [gavinohanlon](https://wordpress.org/support/users/gavinohanlon/) * (@gavinohanlon) * [5 years, 8 months ago](https://wordpress.org/support/topic/purchase-conversion-problem/#post-13437732) * Hi Birken, * Thank you for your response. * Sorry to hear that didn’t work. * Since you are looking to send the purchase event to Facebook for tracking and you are using WooCommerce. Can I suggest going into Pixel Cat and going to the“ E-Commerce” tab and where it says “Track Shopping Events”, turn the toggle to“ ON”, then click “Save” at the bottom. Then you should not need the “Purchase” event you created in the “Main” tab anymore. * That should also get around the page not appearing in the drop-down menu when selecting the /checkout/order-received/ page. * Catalog Manager is something you create on Facebook. Pixel Cat will help you set this up. You can set this up by going to the “E-commerce” tab again and turning the “Product Feed” toggle to ON and make sure you hit Save at the bottom. * To set it up the catalog with Facebook you will need to visit [https://www.facebook.com/products/](https://www.facebook.com/products/) * On the screen, select “+ Create Catalogs”. Select the type. * For upload method, choose “Upload Product Info” and give your catalog a name. * Choose which Pixel to associate with your Product Catalog. Make sure this is the same pixel that you used when setting up Pixel Cat. * Click Create * Well done. You’ve just created your Product Catalog. Now click Add Your Items in Bulk and Add Items. * Select your new product catalog and choose Use Bulk Upload. Choose Scheduled feed and click Next. * Now you need to go back to Pixel Cat and copy your Feed URL from the E-commerce tab. * Paste the URL into the Feed URL field. * Leave the username & passwords fields empty, and click Next. * Now you will see a screen asking you to set the schedule. Once set up, click Next, and on the next screen decide your default currency, then click “Upload”. * You’ll now see a screen showing the status of your import, and showing which you’ve imported. * You can also follow the instructions for set up at this link – [https://fatcatapps.com/knowledge-base/facebook-product-catalog-woocommerce/](https://fatcatapps.com/knowledge-base/facebook-product-catalog-woocommerce/) * I hope that helps. * All the best. * Thread Starter [birken](https://wordpress.org/support/users/birken/) * (@birken) * [5 years, 8 months ago](https://wordpress.org/support/topic/purchase-conversion-problem/#post-13438010) * hello, * i am super confused do i need to setup my products on facebook shop? i dont want that 🙁 i just want my product catalog on my server woocommerce. also the /checkout/ order-received/ don’t exist in your dropmeny. * i just did another check with the pixel and i got this message: * ISSUE The pixel for this event is not paired with a product catalogue. This may cause your catalogue features and dynamic ads to not work properly. SOLUTION Use Business Manager or product catalogue preferences API to pair your pixel and catalogue. * Thread Starter [birken](https://wordpress.org/support/users/birken/) * (@birken) * [5 years, 8 months ago](https://wordpress.org/support/topic/purchase-conversion-problem/#post-13438642) * hello, * still dont understand if need to upload all my products to facebook? * i choose pixel i dont know if is right is all very overwhelming. this is how it look now please see screenshots. [https://ibb.co/fGD3L31](https://ibb.co/fGD3L31) [https://ibb.co/ctXf8yS](https://ibb.co/ctXf8yS) * i still get these messages is it something i have missed? * Purchase: Products Are Missing From Your Catalogs Retargeting ads can’t run for 1 out of 1 product purchases on this page, because the products people have purchased are missing from your catalogs. * InitiateCheckout: * WARNINGS Products Are Missing From Your Catalogs Retargeting ads can’t run for 2 out of 2 product interactions on this page, because the products people have interacted with are missing from your catalogs * Thread Starter [birken](https://wordpress.org/support/users/birken/) * (@birken) * [5 years, 8 months ago](https://wordpress.org/support/topic/purchase-conversion-problem/#post-13442417) * hello again, * i followed your instruction and created a product feed but i had to do it with out the variation as i got error that server was slow. * so now i only get one error when check with pixel helper see here [https://ibb.co/x3VJCsY](https://ibb.co/x3VJCsY) * still problem with purchase page i have added the checkout page as i still cant found the /order-received/ page as i don’t have any custom thankyou page. and now when customer goes to checkout it shows up as an purchase what is off course not what i want. * so my questions are: * 1. how can i setup /order-received/ page in pixel cat? 2. what does the error mean on the screenshot? 3. why does it say that products missing when all the products are uploaded: Number of products in this data feed: 334 * Plugin Support [gavinohanlon](https://wordpress.org/support/users/gavinohanlon/) * (@gavinohanlon) * [5 years, 8 months ago](https://wordpress.org/support/topic/purchase-conversion-problem/#post-13448483) * Hi Birken, * Thanks for getting back to me. * Yes if required, it is a good idea to use the Variations Toggle in Pixel Cat to not upload the variations. * When adding your products to the Catalog, it is recommended that you click on“ Use Bulk Upload”, which is the middle option. Not “Add Manually” or “Use a Pixel”. * If you did not add the Catalog to Pixel with this method, that could explain why your warning says “Products are missing from your catalog” * If using WooCommerce and you have already turned on the “Track Shopping Events” in the “E-commerce” tab of Pixel Cat, you can skip creating a manual Purchase event in the “Events” section of the main Pixel tab. WooCommerce will send the Purchase event for you with Pixel Cat. * I hope that helps. * All the best. * Plugin Support [gavinohanlon](https://wordpress.org/support/users/gavinohanlon/) * (@gavinohanlon) * [5 years, 8 months ago](https://wordpress.org/support/topic/purchase-conversion-problem/#post-13497728) * Hi Birken, * I am going to mark this as “resolved” but if you have any more issues, feel free to reach out to us again. * All the best. Viewing 8 replies - 1 through 8 (of 8 total) The topic ‘purchase conversion problem’ is closed to new replies. * ![](https://ps.w.org/facebook-conversion-pixel/assets/icon-256x256.gif?rev=2922077) * [Pixel Cat - Conversion Pixel Manager](https://wordpress.org/plugins/facebook-conversion-pixel/) * [Frequently Asked Questions](https://wordpress.org/plugins/facebook-conversion-pixel/#faq) * [Support Threads](https://wordpress.org/support/plugin/facebook-conversion-pixel/) * [Active Topics](https://wordpress.org/support/plugin/facebook-conversion-pixel/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/facebook-conversion-pixel/unresolved/) * [Reviews](https://wordpress.org/support/plugin/facebook-conversion-pixel/reviews/) * 8 replies * 2 participants * Last reply from: [gavinohanlon](https://wordpress.org/support/users/gavinohanlon/) * Last activity: [5 years, 8 months ago](https://wordpress.org/support/topic/purchase-conversion-problem/#post-13497728) * Status: resolved