Title: Purchase error
Last modified: September 30, 2022

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# Purchase error

 *  Resolved [vitodumas](https://wordpress.org/support/users/vitodumas/)
 * (@vitodumas)
 * [3 years, 8 months ago](https://wordpress.org/support/topic/purchase-error-3/)
 * Hi.
 * When I click “Purchase” on this site…
 * [https://getshortcodes.com/add-ons/shortcode-creator/#pricing](https://getshortcodes.com/add-ons/shortcode-creator/#pricing)
 * This text appears.
 * Unable to take payment
    The merchant has not setup their account correctly so
   it is not possible to charge you for the product you are attempting to purchase.
   We recommend you close this window and inform the merchant of this problem.
 * Isn’t that how you buy something?
 * Kind regards.

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Moderator [Yui](https://wordpress.org/support/users/fierevere/)
 * (@fierevere)
 * 永子
 * [3 years, 8 months ago](https://wordpress.org/support/topic/purchase-error-3/#post-16058739)
 * For pro or commercial product support please contact the developer directly on
   their site.
    This includes any pre-sales topics as well. As the developer is 
   aware, commercial products are [not supported in these forums](https://wordpress.org/support/guidelines/#do-not-post-about-commercial-products).
   I am sure they will have no problem supporting you there.
 * ===
    PS: You cant currently buy commercial version of this plugin. Sanctions.
 *  Thread Starter [vitodumas](https://wordpress.org/support/users/vitodumas/)
 * (@vitodumas)
 * [3 years, 8 months ago](https://wordpress.org/support/topic/purchase-error-3/#post-16059122)
 * Hi.
 * I am sorry.
 * I didn’t know anything about that.
    I thought this was the appropriate place 
   for the report.
 * Kind regards
 *  [hastibe](https://wordpress.org/support/users/hastibe/)
 * (@hastibe)
 * [3 years, 7 months ago](https://wordpress.org/support/topic/purchase-error-3/#post-16144469)
 * [@vitodumas](https://wordpress.org/support/users/vitodumas/) — you can contact
   the developer about their premium add-ons here: [https://getshortcodes.com/contact/form/?form=contact_pre_sale](https://getshortcodes.com/contact/form/?form=contact_pre_sale)—
   hope this is helpful!
 *  Thread Starter [vitodumas](https://wordpress.org/support/users/vitodumas/)
 * (@vitodumas)
 * [3 years, 7 months ago](https://wordpress.org/support/topic/purchase-error-3/#post-16144626)
 * Thanks.
    Regards.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Purchase error’ is closed to new replies.

 * ![](https://ps.w.org/shortcodes-ultimate/assets/icon-256x256.gif?rev=2547563)
 * [Shortcodes Ultimate - Content Elements](https://wordpress.org/plugins/shortcodes-ultimate/)
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 * 5 replies
 * 3 participants
 * Last reply from: [vitodumas](https://wordpress.org/support/users/vitodumas/)
 * Last activity: [3 years, 7 months ago](https://wordpress.org/support/topic/purchase-error-3/#post-16144626)
 * Status: resolved