• Resolved damianfyndable

    (@damianfyndable)


    The purchase event doesn’t work anymore when placing a test order (without real payment, it’s a pay at pick up test order).

    The checkout url looks like this:
    https://www.itgigant.nl/checkout/order-received/6954/?key=wc_order_EeUrJgGSGW3F3&utm_nooverride=1

    The Pixel Helper tool says this:
    We detected event code but the pixel has not activated for this event, so no information was sent to Facebook. This could be due to an error in the code, but could also occur if the pixel fires on a dynamic event such as a button click.

    The injected code by the plugin looks like this:
    fbq(‘track’, ‘Purchase’, {
    “source”: “woocommerce”,
    “version”: “4.6.1”,
    “pluginVersion”: “2.1.1”,
    “content_ids”: “[\”1050106_377\”]”,
    “content_name”: “[\”Gembird CK-WW100-01 schermreinigingsdoekjes 100 stuks\”]”,
    “contents”: “[{\”id\”:\”1050106_377\”,\”quantity\”:1}]”,
    “content_type”: “product”,
    “value”: “7.99”,
    “currency”: “EUR”
    }, {
    “eventID”: “234ac664-1177-4122-ae71-c39b095b4a81”
    });

    All other events are working correctly and are being sent to Facebook.

    I hope someone can help me, thanks in advance!

    Damian

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter damianfyndable

    (@damianfyndable)

    Anyone? Really need to register purchase events for my retargeting campaigns…

    Hi @damianfyndable,

    Thanks for reaching out about Facebook for WooCommerce, and apologies for the delayed reply. We’ve had a higher than normal volume of support requests recently and are working hard to help as quickly as possible.

    One thing that can cause this issue is the use of caching plugins that can result in unexpected behavior with the required Javascript files on the checkout page. As a first step, could you confirm if you are running any caching and if so, try temporarily disabling this to see if you’re still seeing the same issue with your test orders?

    Thanks,

    Jennifer

    Hi @damianfyndable,

    It’s been a while since we heard from you, so I’m going to mark this topic as resolved. If you’re still experiencing issues please take a look at our documentation for more information and create a new thread if you have further questions. We’ll be happy to help further from there! 🙂

    Thanks,

    Jennifer

Viewing 3 replies - 1 through 3 (of 3 total)

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