Purchase Issue | ww.wp.xz.cn

thisurajay
(@thisurajay)

5 years, 5 months ago

Hi,
 Please help me with below.

The value for ‘currency’ is not formatted correctly.
https://share.getcloudapp.com/v1u49kjP

Missing Purchase Value
https://share.getcloudapp.com/GGu2Bj4j

Can’t tick conversions
https://share.getcloudapp.com/QwuborL7

Steps tried; 
Switching to the default theme
Disabling all the other plugins except Woocommerce and pixel caffeine
Reinstalling the plugin

The data I’ve got on the analytics is extremely wrong too.

Please check

The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)

Plugin Author Antonino Scarfì
(@antoscarface)

5 years, 5 months ago

Hi,

for the currency issue, it seems your currency is not supported by Facebook: https://www.facebook.com/business/help/151451521590943?id=738655959856647 This is the reason I think and I cannot find any solution to this. Only try to contact Facebook support to ask to add support to your currency.

For the other issues, I see in your website that the pixels are sent two times: https://snipboard.io/GlgKi3.jpg

Please check on your website that you don’t have any other plugin enabled which may add the Pixels twice. Also, remember to flush the cache on every action.

Viewing 1 replies (of 1 total)

The topic ‘Purchase Issue’ is closed to new replies.

1 reply
2 participants
Last reply from: Antonino Scarfì
Last activity: 5 years, 5 months ago
Status: not resolved