Title: Purchase Issues
Last modified: January 6, 2021

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# Purchase Issues

 *  Resolved [Stewart](https://wordpress.org/support/users/technicalgraffiti/)
 * (@technicalgraffiti)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/purchase-issues/)
 * Tried to purchase the Cost Calculator Builder plugin. Said my card wasn’t recognised
   LOL! Switched to PayPal, paid for the plugin, once paid it took me back to initial
   purchase page on your website to start the transaction again! Tried via Paypal
   again, for a second time, as it didn’t take any money the first time, same thing
   happened and back to pop up to make payment again! Is there a fault with your
   website, payment portal, payment gateway, Paypal etc etc. Very frustrating and
   not a good user experience.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fpurchase-issues%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  [supportstylemix](https://wordpress.org/support/users/supportstylemix/)
 * (@supportstylemix)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/purchase-issues/#post-13888523)
 * Hello,
    Thanks for reaching us here! We’re sorry your experience didn’t match
   your expectations. It was an uncommon instance and we’ll do better to help customers
   reaching this point in the coming updates. It might occur an issue in the Payment
   gateway or a conflict with our product. Please be kindly informed that this message
   will be forwarded to the development team for a check in-depth.
 * Best Regards

Viewing 1 replies (of 1 total)

The topic ‘Purchase Issues’ is closed to new replies.

 * ![](https://ps.w.org/cost-calculator-builder/assets/icon-256x256.png?rev=3525305)
 * [Cost Calculator Builder](https://wordpress.org/plugins/cost-calculator-builder/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/cost-calculator-builder/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/cost-calculator-builder/)
 * [Active Topics](https://wordpress.org/support/plugin/cost-calculator-builder/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/cost-calculator-builder/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/cost-calculator-builder/reviews/)

## Tags

 * [purchase](https://wordpress.org/support/topic-tag/purchase/)

 * 1 reply
 * 2 participants
 * Last reply from: [supportstylemix](https://wordpress.org/support/users/supportstylemix/)
 * Last activity: [5 years, 5 months ago](https://wordpress.org/support/topic/purchase-issues/#post-13888523)
 * Status: resolved