Title: QR Code not available
Last modified: December 7, 2020

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# QR Code not available

 *  Resolved [wrknight](https://wordpress.org/support/users/wrknight/)
 * (@wrknight)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/qr-code-not-available/)
 * I am trying to set up 2FA on Google Authenticator for my website login access
   with Wordfence, but I cannot find any QR Code on the login security page as the
   instructions tell you or any other Wordfence page. Without the QR Code, I cannot
   set up 2FA.
 * Where do I find a QR Code to set up with Google Authenticator?
    -  This topic was modified 5 years, 6 months ago by [wrknight](https://wordpress.org/support/users/wrknight/).
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fqr-code-not-available%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Support [wfpeter](https://wordpress.org/support/users/wfpeter/)
 * (@wfpeter)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/qr-code-not-available/#post-13758495)
 * Hi [@wrknight](https://wordpress.org/support/users/wrknight/) and thanks for 
   getting in touch,
 * This certainly seems like a theme or plugin causing a Javascript issue so that
   Wordfence’s scripts also fail to load.
 * Try disabling all plugins except for Wordfence to see if you’re able to see the
   QR code in “Step 1” on the **Login Security > Two-Factor Authentication**. If
   so, reactivate your other plugins one by one to see which one is causing the 
   problem. To do so I recommend the [Health Check & Troubleshooting](https://wordpress.org/plugins/health-check/)
   plugin which allows you to disable all plugins and switch to a default theme,
   but only for your user to prevent downtime for other site visitors.
 * Thanks,
 * Peter.
 *  Thread Starter [wrknight](https://wordpress.org/support/users/wrknight/)
 * (@wrknight)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/qr-code-not-available/#post-13760027)
 * I deactivated all other plugins with no effect.
 * There is no step 1 under Login > Two Factor Authentication. 2FA is shown to be
   active. My only option is to deactivate it.
 *  Plugin Support [wfpeter](https://wordpress.org/support/users/wfpeter/)
 * (@wfpeter)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/qr-code-not-available/#post-13764062)
 * Hi [@wrknight](https://wordpress.org/support/users/wrknight/), thank-you for 
   your feedback.
 * I understand now that 2FA already appears as active rather than the missing QR
   code being a display issue.
 * If you are the main/only administrator and are not being prompted for 2FA when
   signing in, and you have no record of a valid authenticator code or recovery 
   codes, it is worth trying to deactivate 2FA and setting it up again from scratch
   by following the instructions on the **Login Security** page. Let me know first
   if your actions are likely to affect other site administrators negatively.
 * If the process above is not possible, or you cannot set 2FA even after deactivating
   it, please let me know further information such as whether you’re using Wordfence
   Central or this is part of a multisite setup and we’ll go from there.
 * Thanks,
 * Peter.
 *  Thread Starter [wrknight](https://wordpress.org/support/users/wrknight/)
 * (@wrknight)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/qr-code-not-available/#post-13765707)
 * Here’s the situation. 2FA was activated about a year ago and I have been using
   the Google Authenticator app on my cell phone to log in successfully since that
   time. However, I purchased a new cell phone and installed the Google Authenticator
   app on it only to find out that it won’t work because it has to scan the QR Code
   which is not available.
 *  Plugin Support [wfpeter](https://wordpress.org/support/users/wfpeter/)
 * (@wfpeter)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/qr-code-not-available/#post-13770198)
 * Hi [@wrknight](https://wordpress.org/support/users/wrknight/), thanks for the
   extra information.
 * Unfortunately, the Google Authenticator app doesn’t let you take codes across
   devices like others such as Authy do, so the only option would be to disable 
   and set 2FA up from scratch so that you can once again scan the QR code to your
   device.
 * I would normally provide instructions on how to re-access the WordPress admin
   area under these circumstances but as you have access to get back to Wordfence
   right now I will assume you have no trouble accessing the admin area.
 * Thanks,
 * Peter.

Viewing 5 replies - 1 through 5 (of 5 total)

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 * 5 replies
 * 2 participants
 * Last reply from: [wfpeter](https://wordpress.org/support/users/wfpeter/)
 * Last activity: [5 years, 6 months ago](https://wordpress.org/support/topic/qr-code-not-available/#post-13770198)
 * Status: resolved