Title: qr code not working. Last modified: October 12, 2021 --- # qr code not working. * [harianja](https://wordpress.org/support/users/harianja/) * (@harianja) * [4 years, 8 months ago](https://wordpress.org/support/topic/qr-code-not-working/) * after I added a qr code in the form of a shortcode but it doesn’t work. The qr code doesn’t appear in my post. * pict 1 : [https://prnt.sc/1vsygrh](https://prnt.sc/1vsygrh) pict 2 : [https://prnt.sc/1vsylhs](https://prnt.sc/1vsylhs) * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fqr-code-not-working%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 10 replies - 1 through 10 (of 10 total) * Plugin Author [Kaya Studio](https://wordpress.org/support/users/kayastudio/) * (@kayastudio) * [4 years, 8 months ago](https://wordpress.org/support/topic/qr-code-not-working/#post-14965219) * Hello, Thank you for your comment and for using ‘Kaya QR Code Generator’. * It seems that you are trying to display the QR Code in a live front-end page builder, it’s possible that the needed ressourses are not loaded this way. * Have you tried the shortcode on a published page ? * Thread Starter [harianja](https://wordpress.org/support/users/harianja/) * (@harianja) * [4 years, 7 months ago](https://wordpress.org/support/topic/qr-code-not-working/#post-14978867) * I’ve created a shortcode on the page still can’t appear. * Plugin Author [Kaya Studio](https://wordpress.org/support/users/kayastudio/) * (@kayastudio) * [4 years, 7 months ago](https://wordpress.org/support/topic/qr-code-not-working/#post-14983447) * Sorry about this issue, I gonna need an online page with the example of the problem, do you have a page to provide with the broken QR Code to verify it? * Thank you, best regards. * Thread Starter [harianja](https://wordpress.org/support/users/harianja/) * (@harianja) * [4 years, 7 months ago](https://wordpress.org/support/topic/qr-code-not-working/#post-14990939) * here is the link for the problematic page for the placement of the qr code. * – [https://metro.gadgetfood.id/form-member/](https://metro.gadgetfood.id/form-member/) - This reply was modified 4 years, 7 months ago by [harianja](https://wordpress.org/support/users/harianja/). * Plugin Author [Kaya Studio](https://wordpress.org/support/users/kayastudio/) * (@kayastudio) * [4 years, 7 months ago](https://wordpress.org/support/topic/qr-code-not-working/#post-14991320) * Thank you, but the link you provided is a restricted page for members only. Can you place the example broken QR Code on a public page or give a temporary user account? * Thank you, best regards. * Thread Starter [harianja](https://wordpress.org/support/users/harianja/) * (@harianja) * [4 years, 7 months ago](https://wordpress.org/support/topic/qr-code-not-working/#post-14991354) * I temporarily deleted the shortcode, I want to make it again on that page. * can the qr code appear on the posting page, which can be seen when logged in only? * Thread Starter [harianja](https://wordpress.org/support/users/harianja/) * (@harianja) * [4 years, 7 months ago](https://wordpress.org/support/topic/qr-code-not-working/#post-14991364) * I temporarily deleted the shortcode, I want to make it again on that page. * can the qr code appear on the posting page, which can be seen when logged in only? * new link : [https://metro.gadgetfood.id/1064/](https://metro.gadgetfood.id/1064/) * Plugin Author [Kaya Studio](https://wordpress.org/support/users/kayastudio/) * (@kayastudio) * [4 years, 7 months ago](https://wordpress.org/support/topic/qr-code-not-working/#post-14991563) * I checked the page and the needed ressourses for the plugin are loaded, but the function to generate QR Code images is not automatically running. * When I execute it manually on your page, the QR Code image displays well. * It seems to be a conflict with your theme ‘Customizr’ which have a JavaScript error: “setupDomListeners : dom element should be an existing dom element [object Object]” at 1:46859 in themes/customizr/assets/front/js/tc-scripts.min.js?ver =4.4.17 * I tried to reproduce the error with the theme, but there is no error on my version and all works well. It may be a problem with your theme configuration and/or another plugin conflict that create this error. * You should check this issue from the theme with the ‘customizr’ theme support to solve this part of the problem. * In regards to have the QR Code on a restricted page for membrers, there is no problem all content in a private page is not visible from public side. * Thank you, best regards. * Plugin Author [Kaya Studio](https://wordpress.org/support/users/kayastudio/) * (@kayastudio) * [4 years, 7 months ago](https://wordpress.org/support/topic/qr-code-not-working/#post-14991687) * I tried a fix to the problem, I need you to test it by replacing plugin code through FTP or the plugin editor. * Can you replace the file ‘plugins\kaya-qr-code-generator\lib\functions.php’ with this content: [https://pastebin.com/Pi412Rvq](https://pastebin.com/Pi412Rvq) * When it’s done, tell me if it solve the problem. Thank you, best regards. - This reply was modified 4 years, 7 months ago by [Kaya Studio](https://wordpress.org/support/users/kayastudio/). * Plugin Author [Kaya Studio](https://wordpress.org/support/users/kayastudio/) * (@kayastudio) * [4 years, 7 months ago](https://wordpress.org/support/topic/qr-code-not-working/#post-14992171) * Sorry there is an error in the content send previously, here is the correct content to replace : [https://pastebin.com/0tpjsQ2H](https://pastebin.com/0tpjsQ2H) Viewing 10 replies - 1 through 10 (of 10 total) The topic ‘qr code not working.’ is closed to new replies. * ![](https://ps.w.org/kaya-qr-code-generator/assets/icon-256x256.png?rev=2203917) * [Kaya QR Code Generator](https://wordpress.org/plugins/kaya-qr-code-generator/) * [Frequently Asked Questions](https://wordpress.org/plugins/kaya-qr-code-generator/#faq) * [Support Threads](https://wordpress.org/support/plugin/kaya-qr-code-generator/) * [Active Topics](https://wordpress.org/support/plugin/kaya-qr-code-generator/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/kaya-qr-code-generator/unresolved/) * [Reviews](https://wordpress.org/support/plugin/kaya-qr-code-generator/reviews/) * 10 replies * 2 participants * Last reply from: [Kaya Studio](https://wordpress.org/support/users/kayastudio/) * Last activity: [4 years, 7 months ago](https://wordpress.org/support/topic/qr-code-not-working/#post-14992171) * Status: not resolved