Title: QuadMenu Causing Critical Errors
Last modified: December 9, 2024

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# QuadMenu Causing Critical Errors

 *  Resolved [deuker](https://wordpress.org/support/users/deuker/)
 * (@deuker)
 * [1 year, 5 months ago](https://wordpress.org/support/topic/quadmenu-causing-critical-errors/)
 * I currently am receiving a critical error on my Quadmenu plugin. I tried using
   the support feature on the main website, but there looks to be an error on that
   page, and it will not allow submission.
 * I am updated on both the plugin and WordPress, but because of this error, I cannot
   update any plugins and cannot update content properly. I’d try to find an old
   version of the plugin to reinstall, as this only occurred after a plugin update,
   but have customizations I’m not sure I can back up.
   Looks like it is some sort
   of admin ajax error. If I can get any updates or assistance on this, I can provide
   more information.
    -  This topic was modified 1 year, 5 months ago by [deuker](https://wordpress.org/support/users/deuker/).

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Support [jmatiasmastro](https://wordpress.org/support/users/jmatiasmastro/)
 * (@jmatiasmastro)
 * [1 year, 5 months ago](https://wordpress.org/support/topic/quadmenu-causing-critical-errors/#post-18188590)
 * [@deuker](https://wordpress.org/support/users/deuker/) Hi mate,
 * To help us better understand and resolve the issue you’re facing, could you please
   provide the following information:
    1. **WordPress version** you have installed.
    2. **QuadMenu version** where the issue occurs.
    3. **PHP version** running on your server.
       If possible, please share your PHP error
       log details PHP stores error logs in /var/log/apache2 if PHP is an apache2 module.
       Shared hosts are often storing log files in your root directory subfolder. If
       you’re using cPanel, the master log file you’re probably looking for is stored(
       by default) at: /usr/local/apache/logs/error_log If you’re not sure where to
       find PHP error logs please contact your hosting provider.Best regards, Quadmenu
       Support Team.
 *  Thread Starter [deuker](https://wordpress.org/support/users/deuker/)
 * (@deuker)
 * [1 year, 5 months ago](https://wordpress.org/support/topic/quadmenu-causing-critical-errors/#post-18189885)
 * **WordPress Version: **6.7.1
 * **QuadMenu Version:** 3.1.8 (QuadMenu Pro Version says 3.1.2)
 * **PHP** **Version: **8.1
 * **PHP Error:**
 * [09-Dec-2024 14:35:29 UTC] PHP Fatal error: Uncaught Error: Class “ReduxFramework”
   not found in /sites/screenflex.com/files/wp-content/plugins/quadmenu-pro/lib/
   customizer/class-load.php:54
   Stack trace: 0 /sites/screenflex.com/files/wp-content/
   plugins/quadmenu-pro/lib/class-plugin.php(41): QuadLayers\QuadMenu_PRO\Customizer\
   Load->__construct()
 * 1 /sites/screenflex.com/files/wp-includes/class-wp-hook.php(324): QuadLayers\
   QuadMenu_PRO\Plugin->add_customizer()
 * 2 /sites/screenflex.com/files/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters()
 * 3 /sites/screenflex.com/files/wp-includes/plugin.php(517): WP_Hook->do_action()
 * 4 /sites/screenflex.com/files/wp-content/plugins/quadmenu/redux/ReduxCore/framework.
   php(2509): do_action()
 * 5 /sites/screenflex.com/files/wp-content/plugins/quadmenu/redux/ReduxCore/framework.
   php(358): ReduxFrameworkLegacy->_register_extensions()
 * 6 /sites/screenflex.com/files/wp-content/plugins/quadmenu/lib/class-redux-legacy.
   php(219): ReduxFrameworkLegacy->__construct()
 * 7 /sites/screenflex.com/files/wp-content/plugins/quadmenu/lib/class-redux-legacy.
   php(48): QuadLayers\QuadMenu\Redux_Legacy->redux()
 * 8 /sites/screenflex.com/files/wp-content/plugins/quadmenu/lib/class-redux-legacy.
   php(225): QuadLayers\QuadMenu\Redux_Legacy->__construct()
 * 9 /sites/screenflex.com/files/wp-content/plugins/quadmenu/lib/class-plugin.php(
   230): QuadLayers\QuadMenu\Redux_Legacy::instance()
 * 10 /sites/screenflex.com/files/wp-includes/class-wp-hook.php(324): QuadLayers\
   QuadMenu\Plugin->init()
 * 11 /sites/screenflex.com/files/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters()
 * 12 /sites/screenflex.com/files/wp-includes/plugin.php(517): WP_Hook->do_action()
 * 13 /sites/screenflex.com/files/wp-settings.php(704): do_action()
 * 14 /sites/screenflex.com/files/wp-config.php(146): require_once(‘…’)
 * 15 /sites/screenflex.com/files/wp-load.php(50): require_once(‘…’)
 * 16 /sites/screenflex.com/files/wp-admin/admin-ajax.php(22): require_once(‘…’)
 * 17 {main}
 * thrown in /sites/screenflex.com/files/wp-content/plugins/quadmenu-pro/lib/customizer/
   class-load.php on line 54
 *  Plugin Support [jmatiasmastro](https://wordpress.org/support/users/jmatiasmastro/)
 * (@jmatiasmastro)
 * [1 year, 5 months ago](https://wordpress.org/support/topic/quadmenu-causing-critical-errors/#post-18200806)
 * [@deuker](https://wordpress.org/support/users/deuker/) Hi mate,
 * Thank you for bringing this to our attention. We recommend submitting a support
   ticket through the following link: [https://urbiport1.atlassian.net/servicedesk/customer/portal/2](https://urbiport1.atlassian.net/servicedesk/customer/portal/2)
 * This will allow us to investigate further and provide a more tailored solution.
   It’s possible that the issue is related to a specific configuration in your theme,
   plugins, or WordPress setup.
   Best regards, Quadlayers Support Team.
 *  Moderator [Support Moderator](https://wordpress.org/support/users/moderator/)
 * (@moderator)
 * [1 year, 4 months ago](https://wordpress.org/support/topic/quadmenu-causing-critical-errors/#post-18234362)
 * > QuadMenu Pro Version says 3.1.2
 * For pro or commercial product support please contact the developer directly on
   their site. This includes any pre-sales topics as well.
 * As the developer is aware, commercial products are [not supported in these forums](https://wordpress.org/support/guidelines/#do-not-post-about-commercial-products).
   I am sure they will have no problem supporting you there.

Viewing 4 replies - 1 through 4 (of 4 total)

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 * Last activity: [1 year, 4 months ago](https://wordpress.org/support/topic/quadmenu-causing-critical-errors/#post-18234362)
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