Title: Quantity bug Last modified: March 21, 2020 --- # Quantity bug * [goldtouchinc](https://wordpress.org/support/users/goldtouchinc/) * (@goldtouchinc) * [6 years, 2 months ago](https://wordpress.org/support/topic/quantity-bug/) * When the quantity is changed from 1 to any other number the cart vanishes and the sale is interrupted. * WP Simple Shopping Cart Version 4.4.9 WP Version 5.2.4 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fquantity-bug%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 13 replies - 1 through 13 (of 13 total) * Plugin Contributor [mbrsolution](https://wordpress.org/support/users/mbrsolution/) * (@mbrsolution) * [6 years, 2 months ago](https://wordpress.org/support/topic/quantity-bug/#post-12569265) * Hi, do you have a cache plugin installed in your site? If you do, have you excluded the cart page from getting cached? * Regards * Thread Starter [goldtouchinc](https://wordpress.org/support/users/goldtouchinc/) * (@goldtouchinc) * [6 years, 2 months ago](https://wordpress.org/support/topic/quantity-bug/#post-12570575) * I do have one installed and I believe it has excluded this page. I will ask that developer to check that I have it excluded properly. * Thread Starter [goldtouchinc](https://wordpress.org/support/users/goldtouchinc/) * (@goldtouchinc) * [6 years, 2 months ago](https://wordpress.org/support/topic/quantity-bug/#post-12571941) * My caching developer has examined my setup and the item page, cart and checkout aren’t cached. These are the excluded pages. The bug persists. * https:\/non-cyanide-gold-plating-chemicals-and-conductive-paints\/ https:\/\/ goldtouchinc.com\/cart\/ https:\/\/goldtouchinc.com\/checkout\/ * Plugin Contributor [mbrsolution](https://wordpress.org/support/users/mbrsolution/) * (@mbrsolution) * [6 years, 2 months ago](https://wordpress.org/support/topic/quantity-bug/#post-12572245) * Hi, lets try something different. Disable all other plugins except ours. Then carry out a test. Let me know what happens. * Thank you * Thread Starter [goldtouchinc](https://wordpress.org/support/users/goldtouchinc/) * (@goldtouchinc) * [6 years, 2 months ago](https://wordpress.org/support/topic/quantity-bug/#post-12575767) * I disabled all plugins and it did not fix the issue. My wordpress tech support assisted me and assured all the plugins were off and the caching was disabled. This is a screen shot that might help you see what is happening. [https://cdn.livechat-static.com/api/file/lc/att/8801096/06b5ab6771c17980e599b0393d60b6aa/Developer%20Tools%20-%20Gold%20Touch%20Inc%20»%20Non%20Cyanide%20Gol.png](https://cdn.livechat-static.com/api/file/lc/att/8801096/06b5ab6771c17980e599b0393d60b6aa/Developer%20Tools%20-%20Gold%20Touch%20Inc%20»%20Non%20Cyanide%20Gol.png) * Plugin Contributor [mbrsolution](https://wordpress.org/support/users/mbrsolution/) * (@mbrsolution) * [6 years, 2 months ago](https://wordpress.org/support/topic/quantity-bug/#post-12575851) * Hi, please check to make sure your servers PHP sessions is working correctly. The following instructions [php-session-not-working-correctly](http://www.tipsandtricks-hq.com/forum/topic/php-session-not-working-correctly) can help you. * Let me know how you go. * Thank you - This reply was modified 6 years, 2 months ago by [mbrsolution](https://wordpress.org/support/users/mbrsolution/). * Thread Starter [goldtouchinc](https://wordpress.org/support/users/goldtouchinc/) * (@goldtouchinc) * [6 years, 2 months ago](https://wordpress.org/support/topic/quantity-bug/#post-12579229) * My site passes the PHP test described on that link. I can browse to another page and browse back to the page with the shopping cart and the cart is there with one item. It only gives an error if I change the quantity. Should I still pursue this with my hosting company? * Plugin Contributor [mbrsolution](https://wordpress.org/support/users/mbrsolution/) * (@mbrsolution) * [6 years, 2 months ago](https://wordpress.org/support/topic/quantity-bug/#post-12580114) * Hi, can you carry out the following test. Can you test one of WordPress default themes like Twenty Nineteen. And also test this using different browsers if you hare more than one browser installed in your computer. Let me know what happens. * Can you also share another link with the cart so I can carry out a test on my end. * Thank you - This reply was modified 6 years, 2 months ago by [mbrsolution](https://wordpress.org/support/users/mbrsolution/). * Thread Starter [goldtouchinc](https://wordpress.org/support/users/goldtouchinc/) * (@goldtouchinc) * [6 years, 2 months ago](https://wordpress.org/support/topic/quantity-bug/#post-12583725) * I tried with the 2019 theme and the plugin didn’t seem to do anything but refresh the page again. * My last order for multiple units was on February 24th so the version that was in use then worked okay then. My theme hasn’t been updated. Can I install the previous version? * Plugin Contributor [mbrsolution](https://wordpress.org/support/users/mbrsolution/) * (@mbrsolution) * [6 years, 2 months ago](https://wordpress.org/support/topic/quantity-bug/#post-12584348) * Hi, I have submitted a message to the developers to investigate further your issue. * Thank you * Plugin Author [mra13 / Team Tips and Tricks HQ](https://wordpress.org/support/users/mra13/) * (@mra13) * [6 years, 2 months ago](https://wordpress.org/support/topic/quantity-bug/#post-12584825) * This is 100% a caching or a PHP session issue. This is not an issue with the plugin. So there is not much we can do from our end. * Try a different plugin and hopefully that one will work better with the current server caching that is happening on this site. * Thread Starter [goldtouchinc](https://wordpress.org/support/users/goldtouchinc/) * (@goldtouchinc) * [6 years, 2 months ago](https://wordpress.org/support/topic/quantity-bug/#post-12587349) * Do you mean hosting caching when you say server caching? It didn’t work when I disabled the caching plugin in my WP Administration. * Thread Starter [goldtouchinc](https://wordpress.org/support/users/goldtouchinc/) * (@goldtouchinc) * [6 years, 2 months ago](https://wordpress.org/support/topic/quantity-bug/#post-12592932) * Here is the reply from my hosting company after checking PHP DO you have any other ideas? Will one of your upgraded carts help? I am perfectly willing to pay more for a product with better features. * i have checked your php and it is working we cannot reinstall php you are on a shared server * 1.your sessions is on and allowed by default 2.your session path goes to the tmp folder per your web developers email instructions * recommendations reach out to the plugin developer for wordpress simple paypal shopping cart * or you can try to setup and use a diffrent shopping cart pligin Viewing 13 replies - 1 through 13 (of 13 total) The topic ‘Quantity bug’ is closed to new replies. * ![](https://ps.w.org/wordpress-simple-paypal-shopping-cart/assets/icon-128x128. png?rev=2722490) * [Simple Shopping Cart](https://wordpress.org/plugins/wordpress-simple-paypal-shopping-cart/) * [Frequently Asked Questions](https://wordpress.org/plugins/wordpress-simple-paypal-shopping-cart/#faq) * [Support Threads](https://wordpress.org/support/plugin/wordpress-simple-paypal-shopping-cart/) * [Active Topics](https://wordpress.org/support/plugin/wordpress-simple-paypal-shopping-cart/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/wordpress-simple-paypal-shopping-cart/unresolved/) * [Reviews](https://wordpress.org/support/plugin/wordpress-simple-paypal-shopping-cart/reviews/) * 13 replies * 3 participants * Last reply from: [goldtouchinc](https://wordpress.org/support/users/goldtouchinc/) * Last activity: [6 years, 2 months ago](https://wordpress.org/support/topic/quantity-bug/#post-12592932) * Status: not resolved