Query error while processing form submission

  • Resolved curtisls87

    (@curtisls87)


    9 years ago

    Hi, I tried searching the forum first, so hopefully this isn’t a repeat. We are noticing an issue on submit that we had not seen a few months ago. Unfortunately, we don’t get a lot of use of this form, so I can’t say that it corresponds to any specific time and/or update in our WordPress site. The error occurs any time someone submits a form. It appears to be related to a query being made by a wordpress php file. The form processes in that we can see the entry in the “Recent Form Builder Entries” box on the WordPress Dashboard, but the experience for the user is that it seems as if the browser hangs, and then when it does finally returns and displays the “Your form was successfully submitted” message, it shows an error line at the top of the browser;
    Warning: Error while sending QUERY packet. PID=137728 in /home/sjnaor5/public_html/wp-includes/wp-db.php on line 1877

    While we do get the form, the experience for the user leaves them with a browser that’s not returning a page unless they wait a long time, so many of them are resending the form several times.

    • This topic was modified 9 years ago by curtisls87.
Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter curtisls87

    (@curtisls87)

    8 years, 12 months ago

    Hi, has this been seen? Any ideas?

    Kind regards,
    Curt

    shanemorgan7

    (@shanemorgan7)

    8 years, 11 months ago

    Hi there Curt, have you tied flushing any browser caching plugins you might have, or try deactivating all plugins in your tests? Long form load times can be a result a third-party plugins slowing down the site in some way, or server related such as insufficient server settings like PHP version lower than 5.4.

    Thanks!
    Shane VFB

    Thread Starter curtisls87

    (@curtisls87)

    8 years, 11 months ago

    Thanks for the reply, Shane.

    If it were just me, then browser caching could be an issue. However, we have multiple reports of this happening from various different users who hit the site. Just to be thorough, I cleared the cache on my Firefox browser, and received the same error. With those two data points, I don’t believe it’s a caching issue.

    I checked to make sure, and we are running PHP 5.5 on our site, so we are not on a lower version. Any further thoughts are appreciated.

    Regards,
    Curt

    shanemorgan7

    (@shanemorgan7)

    8 years, 11 months ago

    Thanks for getting back to me Curt. Have you tried setting/increase your max_allowed_packet size? If you are unfamilar on how to increase this setting your host provider should be able to help if you are on a shared hosting.

    Thanks!
    Shane
    VFB

Viewing 4 replies - 1 through 4 (of 4 total)

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