Title: Question about blocking
Last modified: April 8, 2022

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# Question about blocking

 *  Resolved [jess69](https://wordpress.org/support/users/jess69/)
 * (@jess69)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/question-about-blocking/)
 * Hi,
 * I use Uptime Robot and it is getting a 403 error when trying to check our site.
   Is there any setting in your plugin that may be causing it?
 * Also are there no firewall logs? And is there a way to whitelist certain useragents?
 * Thanks

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Thread Starter [jess69](https://wordpress.org/support/users/jess69/)
 * (@jess69)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/question-about-blocking/#post-15541877)
 * Just to add, they are using GET and HEAD and both of them are failing to a 403.
   Again not sure if the plugin is causing it but other sites on the same server
   do not have the issue and they don’t have this plugin installed so thought it
   might be a clue.
 *  Plugin Support [vupdraft](https://wordpress.org/support/users/vupdraft/)
 * (@vupdraft)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/question-about-blocking/#post-15548544)
 * Hi,
 * In the first instance can you try whitelisting the IP’s, you can find the IP’s
   here: [https://uptimerobot.com/help/locations/](https://uptimerobot.com/help/locations/)
 * You can allow certain user agents by adding this to your .htaccess
 * SetEnvIfNoCase User-Agent .*google.* search_robot
    SetEnvIfNoCase User-Agent .*
   yahoo.* search_robot SetEnvIfNoCase User-Agent .*bot.* search_robot SetEnvIfNoCase
   User-Agent .*ask.* search_robot
 * Order Deny,Allow
    Deny from All Allow from env=search_robot
 * Do you have CORS enabled?

Viewing 2 replies - 1 through 2 (of 2 total)

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 * 2 replies
 * 2 participants
 * Last reply from: [vupdraft](https://wordpress.org/support/users/vupdraft/)
 * Last activity: [4 years, 1 month ago](https://wordpress.org/support/topic/question-about-blocking/#post-15548544)
 * Status: resolved