Title: Question about refund process
Last modified: September 11, 2021

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# Question about refund process

 *  Resolved [Advansys](https://wordpress.org/support/users/advansys/)
 * (@advansys)
 * [4 years, 9 months ago](https://wordpress.org/support/topic/question-about-refund-process/)
 * Hi,
 * I am trying to understand the support resources for this plugin before going 
   live.
 * I found this issue in Github, asked a question, although haven’t received a reply:
 * Manual refund is created when changing the order status to “Refunded” #2814
    
   [https://github.com/Automattic/woocommerce-payments/issues/2814](https://github.com/Automattic/woocommerce-payments/issues/2814)
 * Can you please let me know the significance of this bug? Is the work-around to
   this issue to first process the refund via WooCommerce Payments and then change
   the order status to refunded?
 * If possible, I wish to avoid problems by knowing the work-arounds before starting
   to use this plugin live.
 * Thanks for any insight.

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Support [B C. a11n](https://wordpress.org/support/users/battouly/)
 * (@battouly)
 * [4 years, 9 months ago](https://wordpress.org/support/topic/question-about-refund-process/#post-14864235)
 * Hey [@advansys](https://wordpress.org/support/users/advansys/),
 * We are waiting for the developers’comment on this.
 * I’ll keep you updated here.
 * Thanks.
 *  Thread Starter [Advansys](https://wordpress.org/support/users/advansys/)
 * (@advansys)
 * [4 years, 9 months ago](https://wordpress.org/support/topic/question-about-refund-process/#post-14864571)
 * Thanks [@battouly](https://wordpress.org/support/users/battouly/), appreciated.
 *  Plugin Support [B C. a11n](https://wordpress.org/support/users/battouly/)
 * (@battouly)
 * [4 years, 8 months ago](https://wordpress.org/support/topic/question-about-refund-process/#post-14882522)
 * Hi [@advansys](https://wordpress.org/support/users/advansys/),
 * We sorted that out via the open [GitHub issue](https://github.com/Automattic/woocommerce-payments/issues/2814).
 * If you have any further questions, you can start a new thread.
 * Best!
 *  Plugin Support [Stuart Duff – a11n](https://wordpress.org/support/users/stuartduff/)
 * (@stuartduff)
 * Automattic Happiness Engineer
 * [4 years, 8 months ago](https://wordpress.org/support/topic/question-about-refund-process/#post-14905421)
 * Hey @advansys,
 * We haven’t heard back from you in a while, so I’m going to mark this as resolved–
   if you have any further questions, you can reopen it again if you need be.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Question about refund process’ is closed to new replies.

 * ![](https://ps.w.org/woocommerce-payments/assets/icon-256x256.png?rev=3234740)
 * [WooPayments: Integrated WooCommerce Payments](https://wordpress.org/plugins/woocommerce-payments/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-payments/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woocommerce-payments/)
 * [Active Topics](https://wordpress.org/support/plugin/woocommerce-payments/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-payments/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woocommerce-payments/reviews/)

 * 4 replies
 * 3 participants
 * Last reply from: [Stuart Duff – a11n](https://wordpress.org/support/users/stuartduff/)
 * Last activity: [4 years, 8 months ago](https://wordpress.org/support/topic/question-about-refund-process/#post-14905421)
 * Status: resolved