Title: Question on refund processing
Last modified: May 24, 2019

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# Question on refund processing

 *  Resolved [analogknight](https://wordpress.org/support/users/analogknight/)
 * (@analogknight)
 * [7 years ago](https://wordpress.org/support/topic/question-on-refund-processing/)
 * The CardConnect Woo Commerce plugin help page([https://support.cardconnect.com/cardpointe/marketplace/woocommerce#subscriptions](https://support.cardconnect.com/cardpointe/marketplace/woocommerce#subscriptions))
   states that
 * > Refunds initiated in Woo Commerce will result in the order total amount being
   > credited back to the client. The ”Order Notes” will be updated accordingly 
   > with the CardConnect approval code.
 * However, I have not see it actually do this. Each test I have perfomred I have
   had to manually cancel through the gateway. Is their documentation incorrect 
   or have I missed a setting somewhere?
 * Great plugin BTW, saved me countless hours developing one from their API

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Author [RexAK](https://wordpress.org/support/users/rexak/)
 * (@rexak)
 * [7 years ago](https://wordpress.org/support/topic/question-on-refund-processing/#post-11569324)
 * Hi [@analogknight](https://wordpress.org/support/users/analogknight/),
 * Thanks!
 * CardConnect has recently made a change to their internal gateway that disables
   refunds for unsettled transactions by default, and a “void” needs to be called
   instead of a “refund” within the API. This ultimately presents a problem, as 
   a item that is sent to be processed, or batched (Queued for Capture), is in a
   grey area, a sort of in between state, where we cannot know if we should issue
   a void or refund. After the item has returned from the Queued for Capture process,
   it is then refundable.
 * Until then, I plan to update the plugin this weekend to note this issue on the
   plugin’s homepage, and will continue to work with CardConnect to find a solution
   that will work.
 * This is not to say that refunds will not work, but to refund from within WooCommerce,
   you currently need to wait until the transaction has batched.
 * Just as a heads up, and on a separate reminder note, you’ll need to contact any
   shared hosting this weekend where you don’t have control of the firewall, and
   where you use our plugin, to make sure you have the FQDN fts.cardconnect.com 
   opened in both directions, for ports 6443 and 8443.
 *  Thread Starter [analogknight](https://wordpress.org/support/users/analogknight/)
 * (@analogknight)
 * [7 years ago](https://wordpress.org/support/topic/question-on-refund-processing/#post-11569387)
 * Thanks for the quick reply. Makes sense. I wasn’t sure it it was something in
   the plugin or recent changes to Woo or WP that may have impacted it’s function.
 * Hostgator has kindly opened the ports and ip ranges as required for those changes.
   Though I may, read that as will, need to change hosts as the shared hosting on
   their service is way too slow for conducting business.
 *  Plugin Author [RexAK](https://wordpress.org/support/users/rexak/)
 * (@rexak)
 * [7 years ago](https://wordpress.org/support/topic/question-on-refund-processing/#post-11569473)
 * [@analogknight](https://wordpress.org/support/users/analogknight/)
 * Thanks for your understanding while we sort this issue out.
    I’ll mark this as
   closed, and see if I can get you a personal update when this is resolved with
   CardConnect. Fell free to respond in a separate support thread if you need anything
   else.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Question on refund processing’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/cardconnect-payment-module.svg)
 * [CardPointe Payment Gateway for WooCommerce](https://wordpress.org/plugins/cardconnect-payment-module/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/cardconnect-payment-module/#faq)
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 * [Unresolved Topics](https://wordpress.org/support/plugin/cardconnect-payment-module/unresolved/)
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 * 3 replies
 * 2 participants
 * Last reply from: [RexAK](https://wordpress.org/support/users/rexak/)
 * Last activity: [7 years ago](https://wordpress.org/support/topic/question-on-refund-processing/#post-11569473)
 * Status: resolved