Title: Queued emails not processing
Last modified: August 30, 2016

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# Queued emails not processing

 *  Resolved [omega1](https://wordpress.org/support/users/gavinwatson/)
 * (@gavinwatson)
 * [10 years, 12 months ago](https://wordpress.org/support/topic/queued-emails-not-processing/)
 * Hello,
 * (me again!)
 * After resolving the PHP version I have now been able to install the plugin correctly
   and set it up.
 * I can send emails via the ‘test mail’ function (if I check the ‘Send directly’
   option) and I receive the email correctly, so I am sure the SMTP/mail function
   is working correctly.
 * In ‘List queue’ I see the queued emails, when I press ‘Start Process queue’ I
   get the confirmation note saying they have been sent, but they haven’t and remain
   in the queue.
 * I’ve changed the queue frequency down to a few seconds for testing, but I’m thinking
   that if the manual queue [rocess doesn’t work, I should start with this before
   moving onto the cron part of the automatic scheduling/
 * Could you please suggest where to look next to resolve this?
 * Thank you again for your time and assistance!
 * [https://wordpress.org/plugins/smtp-mailing-queue/](https://wordpress.org/plugins/smtp-mailing-queue/)

Viewing 12 replies - 1 through 12 (of 12 total)

 *  Anonymous User 13300557
 * (@anonymized-13300557)
 * [10 years, 12 months ago](https://wordpress.org/support/topic/queued-emails-not-processing/#post-6189562)
 * My first guess would be wrong file permissions in the uploads directory (wp-content/
   uploads/smtp-mailing-queue).
 * I don’t have time to look into possible causes until the end of this week, but
   will do that as soon as I can.
 *  Thread Starter [omega1](https://wordpress.org/support/users/gavinwatson/)
 * (@gavinwatson)
 * [10 years, 12 months ago](https://wordpress.org/support/topic/queued-emails-not-processing/#post-6189564)
 * Hi, many thanks for your response. Could you confirm the correct permission setting
   for that folder?
 * Thanks again.
 *  Thread Starter [omega1](https://wordpress.org/support/users/gavinwatson/)
 * (@gavinwatson)
 * [10 years, 12 months ago](https://wordpress.org/support/topic/queued-emails-not-processing/#post-6189566)
 * Hi, I have checked this folder and can see that there are a number of .json files
   in there whose contents correspond to the messages that are stuck in the queue,
   so I would guess that the folder has the correct permission (755).
 * Thanks again for your help.
 *  Anonymous User 13300557
 * (@anonymized-13300557)
 * [10 years, 12 months ago](https://wordpress.org/support/topic/queued-emails-not-processing/#post-6189613)
 * 755 should be fine.
 * Can you please try to open the link you find in advanced settings (similar to
   [http://www.example.org?smqProcessQueue&key=MySecretKey](http://www.example.org?smqProcessQueue&key=MySecretKey))
   in your browser and let me know if you see any error messages?
    If you get a 
   blank page it either means there was no (PHP-)error or display_errors is disabled(
   since you got an error message while installing it shouldn’t be disabled).
 * Sorry for that trial and error game. A better error handling is on my todo-list
   and will come soon.
 *  [johansenit](https://wordpress.org/support/users/johansenit/)
 * (@johansenit)
 * [10 years, 6 months ago](https://wordpress.org/support/topic/queued-emails-not-processing/#post-6189733)
 * Im suddently having the same issue 🙁
 * The respond from [http://www.example.org?smqProcessQueue&key=MySecretKey](http://www.example.org?smqProcessQueue&key=MySecretKey)
   is: email not sent
 *  [johansenit](https://wordpress.org/support/users/johansenit/)
 * (@johansenit)
 * [10 years, 6 months ago](https://wordpress.org/support/topic/queued-emails-not-processing/#post-6189734)
 * I did delete the first mail ind the queue, and it proccesed the rest succesfully
 *  [johansenit](https://wordpress.org/support/users/johansenit/)
 * (@johansenit)
 * [10 years, 6 months ago](https://wordpress.org/support/topic/queued-emails-not-processing/#post-6189735)
 * The mail, that stops the entire process, cant be delivered, se below. The plugin
   doesnt handle non existent domains.
 * Technical details of permanent failure:
    DNS Error: Address resolution of <xxx
   >.dk. failed: Domain name not found
 *  Anonymous User 13300557
 * (@anonymized-13300557)
 * [10 years, 6 months ago](https://wordpress.org/support/topic/queued-emails-not-processing/#post-6189736)
 * Thanks for the update on the non existent domains. I will have a look at that
   bug later today.
 *  Anonymous User 13300557
 * (@anonymized-13300557)
 * [10 years, 6 months ago](https://wordpress.org/support/topic/queued-emails-not-processing/#post-6189737)
 * Just a quick update: I had a busy week but I’m still on it.
 *  [johansenit](https://wordpress.org/support/users/johansenit/)
 * (@johansenit)
 * [10 years, 6 months ago](https://wordpress.org/support/topic/queued-emails-not-processing/#post-6189738)
 * Great 🙂
 *  [johansenit](https://wordpress.org/support/users/johansenit/)
 * (@johansenit)
 * [10 years, 5 months ago](https://wordpress.org/support/topic/queued-emails-not-processing/#post-6189742)
 * 1.0.5 – Problematic mails still stops the queue.. all later mails are also moved
   to “Sending Errors”
 *  Anonymous User 13300557
 * (@anonymized-13300557)
 * [10 years, 5 months ago](https://wordpress.org/support/topic/queued-emails-not-processing/#post-6189743)
 * I just pushed a new version that fixes that issue. Mails that got moved to the
   error folder will automatically be moved back to the queue.
 * Please let me know if there are any other problems.

Viewing 12 replies - 1 through 12 (of 12 total)

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 * 12 replies
 * 3 participants
 * Last reply from: Anonymous User 13300557
 * Last activity: [10 years, 5 months ago](https://wordpress.org/support/topic/queued-emails-not-processing/#post-6189743)
 * Status: resolved