Title: Duplicate bookings Last modified: June 16, 2025 --- # Duplicate bookings * [lawhitecross](https://wordpress.org/support/users/lawhitecross/) * (@lawhitecross) * [1 year, 1 month ago](https://wordpress.org/support/topic/quick-support-142/) * I am having issues where attendees are booking the same seats and it is causing major problems, there seems to be no urgency from Themewinter to get this resolved. It is taking them over 24 hours for every reply. 1 week i have been having a problem and every time i go on the chat support they turn off the chat. - This topic was modified 11 months, 4 weeks ago by [lawhitecross](https://wordpress.org/support/users/lawhitecross/). Viewing 4 replies - 1 through 4 (of 4 total) * Plugin Support [Md Mahbub Morshed Chowdhury](https://wordpress.org/support/users/faheem96dev/) * (@faheem96dev) * [1 year, 1 month ago](https://wordpress.org/support/topic/quick-support-142/#post-18432858) * Hi @lawhitecross, * Your kind words and positive feedback mean the world to us, and they serve as a testament to the hard work and dedication we pour into our product. It’s customers like you who inspire us to raise the bar every day. Please know that your feedback doesn’t go unnoticed.  * We value your trust in us and are committed to consistently exceeding your expectations. We look forward to serving you again in the future and continuing to provide you with exceptional experiences.  * Have a good day!  * Best regards, * M Mahbub * Thread Starter [lawhitecross](https://wordpress.org/support/users/lawhitecross/) * (@lawhitecross) * [11 months, 4 weeks ago](https://wordpress.org/support/topic/quick-support-142/#post-18513782) * i have had to change my response due to the lack of support recently * Plugin Support [Md Mahbub Morshed Chowdhury](https://wordpress.org/support/users/faheem96dev/) * (@faheem96dev) * [11 months, 4 weeks ago](https://wordpress.org/support/topic/quick-support-142/#post-18513836) * Hello [@lawhitecross](https://wordpress.org/support/users/lawhitecross/), * First of all, we sincerely apologize for the inconvenience you’ve experienced and completely understand how frustrating this issue has been for you. * Please know that we **never intentionally turn off chat** when a customer is actively reaching out. If the chat was disconnected, it may have happened due to a technical glitch or by mistake, but we can assure you that it’s never done deliberately. * Regarding support response times — we always aim to reply within **1 business day**, and now, we respond within **6 hours** (Expected), unless we’re handling an unusually high volume of tickets. * As for the **seat booking issue**, we’re happy to let you know that **our development team has already fixed it.** The updated version with the fix is ready, and we’re working to release it as soon as possible. * If you need the fixed version you can download it from here: [Download](https://l.facebook.com/l.php?u=https%3A%2F%2Fdrive.google.com%2Ffile%2Fd%2F1hmGPB-oUMyoQbk8H2eRSrIF-pDwF02Zf%2Fview%3Fusp%3Dsharing%26fbclid%3DIwZXh0bgNhZW0CMTAAYnJpZBExMHhZRzcyQ2cxcE9jT2x1QgEe0uwrk43G-j3wKyR0eqWDajaGB64CfTlKbDuxmY6vpkUwQb1_yuN7Aq_321A_aem_zPN3BCobTKkYcZz-0vN0nQ&h=AT24COiA6Bldu4922mwea_prupdAlOEe_SSJqIcSxBP9VNAQaRtMVrvrISnaNCj_wOfnCjBHFtlV9UpGUYdtiNFIzXC8JK9OkO9RIP0wYFM1feCdFpxTTO6NYvrFZbuEFsqRT8c4sUekkYQ7&__tn__=R]-R&c[0]=AT2eogM2pi-Tji878JhkSbN2hFt85FYox_k9CN7jYDsj1sL9ObRVkkXJ5QuU0fbN-fgy_rjwOSegZDEFMt9-SCBWb2z5MFdO_Ijb3JJh7DLwWhl-at2jBdQ3IGb3zgKlCwU5jRUK7odIbIbjAyOjdxVDPNEPhVNQulOlPuTQ) * Also we have replied to you instantly on your facebook comments also: [Screenshot](https://prnt.sc/A33CcBNhp2QG) * Once again, please, please **accept our sincere apologies** for any unexpected or unknown issues you’ve faced. We truly value your patience and support, and we’re committed to providing you with the best experience moving forward. * Warm regards, M Mahbub * Thread Starter [lawhitecross](https://wordpress.org/support/users/lawhitecross/) * (@lawhitecross) * [11 months, 3 weeks ago](https://wordpress.org/support/topic/quick-support-142/#post-18514112) * problem resolved for now thank you Viewing 4 replies - 1 through 4 (of 4 total) The topic ‘Duplicate bookings’ is closed to new replies. * ![](https://ps.w.org/wp-event-solution/assets/icon-256x256.gif?rev=2710819) * [Eventin – Event Calendar, Event Registration, Tickets & Booking (AI Powered)](https://wordpress.org/plugins/wp-event-solution/) * [Frequently Asked Questions](https://wordpress.org/plugins/wp-event-solution/#faq) * [Support Threads](https://wordpress.org/support/plugin/wp-event-solution/) * [Active Topics](https://wordpress.org/support/plugin/wp-event-solution/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/wp-event-solution/unresolved/) * [Reviews](https://wordpress.org/support/plugin/wp-event-solution/reviews/) * 4 replies * 2 participants * Last reply from: [lawhitecross](https://wordpress.org/support/users/lawhitecross/) * Last activity: [11 months, 3 weeks ago](https://wordpress.org/support/topic/quick-support-142/#post-18514112)