Title: quote error
Last modified: October 6, 2024

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# quote error

 *  Resolved [nrtaylor101](https://wordpress.org/support/users/nrtaylor101/)
 * (@nrtaylor101)
 * [1 year, 8 months ago](https://wordpress.org/support/topic/quote-error/)
 * Hi, the quote preview does not work and is blank when I try and preview a quote
   that has been written for a client. The same happens with the PDF download. It
   downloads but the pdf is completely blank

Viewing 1 replies (of 1 total)

 *  Plugin Support [Stef (a11n)](https://wordpress.org/support/users/erania-pinnera/)
 * (@erania-pinnera)
 * [1 year, 8 months ago](https://wordpress.org/support/topic/quote-error/#post-18057509)
 * Hi there, [@nrtaylor101](https://wordpress.org/support/users/nrtaylor101/),
 * I’m sorry to hear about the trouble, but thanks for reaching out. There may be
   something else installed on the site that’s causing problems. Let’s go through
   the following troubleshooting steps to check for that:
    - Explain how the issue happens, step-by-step. This helps us if we cannot replicate
      your specific issue on our end. You can share screenshots if that helps. You
      can create screenshots using something like [Snipboard](https://snipboard.io/)
      or [Imgur](https://imgur.com/) and post the link here.
    - Verify that all plugins are fully updated to the latest versions
    - Temporarily deactivate all plugins except Jetpack CRM and its extensions to
      see if there’s a plugin conflict. If the issue is resolved with all other 
      plugins deactivated, you can reactivate plugins one by one to discover which
      plugin is causing the problem.
    - Clear your browser cache and cookies
    - Try a different browser
    - Check the PHP error logs on your web host server for any relevant errors. 
      If you’re not sure how to check those logs, your web host can help you with
      that.
    - Check for JavaScript errors. If you’re not sure how to do that, you can follow
      this guide: [https://wordpress.org/support/article/using-your-browser-to-diagnose-javascript-errors/#step-3-diagnosis](https://wordpress.org/support/article/using-your-browser-to-diagnose-javascript-errors/#step-3-diagnosis)
 * If you want it to remain private upon sharing this info, you can also contact
   us via [this form](https://kb.jetpackcrm.com/reporting-bugs-to-us/). If you choose
   to reach out directly, please include a link to this thread. Let us know what
   you find out!

Viewing 1 replies (of 1 total)

The topic ‘quote error’ is closed to new replies.

 * ![](https://ps.w.org/zero-bs-crm/assets/icon.svg?rev=2821636)
 * [Jetpack CRM - Clients, Leads, Invoices, Billing, Email Marketing, & Automation](https://wordpress.org/plugins/zero-bs-crm/)
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 * 1 reply
 * 2 participants
 * Last reply from: [Stef (a11n)](https://wordpress.org/support/users/erania-pinnera/)
 * Last activity: [1 year, 8 months ago](https://wordpress.org/support/topic/quote-error/#post-18057509)
 * Status: resolved