Title: Random Loading then Not Loading Last modified: January 23, 2020 --- # Random Loading then Not Loading * Resolved [ginseng6](https://wordpress.org/support/users/ginseng6/) * (@ginseng6) * [6 years, 4 months ago](https://wordpress.org/support/topic/random-loading-then-not-loading/) * Hi! This is my fourth website built from ground up using WordPress and I’ve never run into this before. My hosting provider – a local firm – uses Plesk. Once logged in, I installed WP. All good. Then, from the WP install, not Plesk, I installed GeneratePress followed by the GP Child theme, used on other sites I manage. Then, I proceeded to install the GP Premium Plugin. This is where things went haywire. The site would load fine, I could begin customizing the theme and then randomly, boom, I couldn’t get to the URL, nothing. If I waited, say 30 minutes, often less, it would load fine. I decided I needed to start over and since I couldn’t access WP, I had to start over in Plesk. * So, back into Plesk, I remove everything but the 2020 theme and sure enough, it loads fine. So, I repeat the above — Install GP theme, install GP Child, install GP Premium and experienced the same result. Assuming I must have a corrupt file, I download my themes and plugins again. I create a new database in Plesk and begin with a fresh installation. * Well, that seemed to work for a few days and now the site isn’t loading again. The screen that I get, when going to the URL says the following: * This site can’t be reached [http://www.thecostumevault.ca’s](http://www.thecostumevault.ca’s) server IP address could not be found. Search Google for costume vault ca ERR_NAME_NOT_RESOLVED * and then offers to show a saved copy. I have been in contact with GeneratePress developer and there appears to be no reason why the theme or plugin should be causing the problem. * Just this evening, I turned off the theme and turned on 2020 but same error. Please keep in mind I am clearing my browser cache in between. * Ideas? It’s acting like I’m not connected to the internet. * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Frandom-loading-then-not-loading%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 3 replies - 1 through 3 (of 3 total) * [Brian DiChiara](https://wordpress.org/support/users/briandichiara/) * (@briandichiara) * [6 years, 4 months ago](https://wordpress.org/support/topic/random-loading-then-not-loading/#post-12358626) * So, when I visit your link: [http://www.thecostumevault.ca](http://www.thecostumevault.ca), I get redirected to [https://thecostumevault.ca/](https://thecostumevault.ca/) which displays a generic Plesk landing page ([https://3cd.co/Jru7ZZ7W](https://3cd.co/Jru7ZZ7W)). Are you sure your site is configured properly for your SSL? What could be happening is your request to “[http://thecostumevault.ca”](http://thecostumevault.ca”); may work fine (using port 80), but when redirecting to the “https” version, the server does not have a valid entry for the hostname using port 443 (HTTPS). This would result in a generic control panel landing page as shown. * I would reach out to you host to make sure everything is setup properly. You might also want to look at (if you haven’t already) installing Really Simple SSL ([https://wordpress.org/plugins/really-simple-ssl/](https://wordpress.org/plugins/really-simple-ssl/)) which is a good plugin to make sure your site loads on HTTPS (once you get it working). * Lastly, I would suggest changing your the A record you have in your DNS for [http://www.thecostumevault.ca](http://www.thecostumevault.ca) to a CNAME record. [https://who.is/dns/thecostumevault.ca](https://who.is/dns/thecostumevault.ca) * Thread Starter [ginseng6](https://wordpress.org/support/users/ginseng6/) * (@ginseng6) * [6 years, 4 months ago](https://wordpress.org/support/topic/random-loading-then-not-loading/#post-12360049) * Thank you so much for your response and ideas. I had reached our to my host and it would seem that for whatever reason the domain did not get renewed ??!!?? * Anyway, that would have been a couple of hours of frustration and I’ve now looked after that little inconvenience so it won’t be happening again. Now that I got it working, I did some work on the them tonight for about an hour. I was about to shut it down for the evening and guess what? * Same thing only a different error this time. * > thecostumevault.ca too too long to respond > Try: > - Checking the Connection > Checking the proxy and the firewall Running Windows > Network Diagnostics > ERR_CONNECTION_TIMED_OUT * According to your response, you suggested 3 things. 1. SSL Config – host says it is fine 2. Really Simple SSL – I didn’t do this as I wanted you to confirm prior to too many changes at one time. 3. Change A record in DNS – same as above, one thing at a time. * Finally, before I have completed writing this message, the site loaded again. Ugh. Might this have something to do with my ISP? * [Brian DiChiara](https://wordpress.org/support/users/briandichiara/) * (@briandichiara) * [6 years, 4 months ago](https://wordpress.org/support/topic/random-loading-then-not-loading/#post-12361998) * The site appears to be loading for me as well (refreshed a few times from different browsers). I’ve never gotten a browser/network error when trying to get to your site, only just the Plesk generic screen. ERR_CONNECTION_TIMED_OUT could be related to your ISP. I tend to double-check from my mobile phone (or use Wifi Hotspot) if I think it’s a network issue. * Domain not being renewed could also be a major factor. Propagation could be a factor if the domain’s DNS needed to be updated. * As for changing the A record, that shouldn’t affect anything, just make your DNS a tad more efficient. * Hopefully your issue if fixed, but feel free to post more info if you’re still having trouble. Viewing 3 replies - 1 through 3 (of 3 total) The topic ‘Random Loading then Not Loading’ is closed to new replies. ## Tags * [crashing](https://wordpress.org/support/topic-tag/crashing/) * [loading](https://wordpress.org/support/topic-tag/loading/) * [Plesk](https://wordpress.org/support/topic-tag/plesk/) * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/) * 3 replies * 2 participants * Last reply from: [Brian DiChiara](https://wordpress.org/support/users/briandichiara/) * Last activity: [6 years, 4 months ago](https://wordpress.org/support/topic/random-loading-then-not-loading/#post-12361998) * Status: resolved ## Topics ### Topics with no replies ### Non-support topics ### Resolved topics ### Unresolved topics ### All topics