Title: Randomly losing Sendgrid API key?
Last modified: June 12, 2024

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# Randomly losing Sendgrid API key?

 *  Resolved [solutioinc](https://wordpress.org/support/users/solutioinc/)
 * (@solutioinc)
 * [2 years ago](https://wordpress.org/support/topic/randomly-losing-sendgrid-api-key/)
 * I use the Sendgrid API connection in Fluent SMTP on all my website, and I’ve 
   noticed over the past several months that the API key will randomly get removed
   from the settings, and I must re-add it. It doesn’t happen on every website, 
   and considering we’re talking over 200 websites here it’s a bit hard to pin-point
   why it happens to some and not others. I don’t get any kind of email notification
   that the keys were removed, which is frustrating because until I log into the
   website I have no idea that emails aren’t being sent.
 * A few things that _are _common on all these sites are:
    - Hosted on Siteground
    - Majority have Elementor Pro
    - Majority have the Siteground Optimizer plugin
    - Auto-update is enabled for plugins and themes
    - Standard WordPress CRON is disabled, we setup our own that runs twice every
      hour
    - When the API key does get removed, it’s replaced by 4 characters (I don’t 
      know what they are)
 * I suppose adding a back-up connection would help, but it doesn’t address the 
   issue of why it’s happening in the first place. Some clients had no idea they
   even got orders because FluentSMTP lost the Sendgrid API key and never sent them
   the email notification.

Viewing 1 replies (of 1 total)

 *  Plugin Support [Ibrahim Sharif](https://wordpress.org/support/users/ibrahimsharif/)
 * (@ibrahimsharif)
 * [1 year, 11 months ago](https://wordpress.org/support/topic/randomly-losing-sendgrid-api-key/#post-17845496)
 * Hello [@solutioinc](https://wordpress.org/support/users/solutioinc/),
 * Thank you for reaching out regarding the API key deletion issue.
 * To provide you with the most effective support, we need your assistance in gathering
   specific details about your website and plugins. The information requested in
   the resolution section will help us identify the potential cause of the problem.
 * Please collect the following details and share them with us for further analysis:
    - Relevant Plugin Versions
    - PHP Version
    - Database Details: Version, Collation
    - Web Server Details: Apache or NGINX
    - WordPress Site Health Screenshots
    - Active Plugin List
 * Your prompt response with the requested information will allow us to investigate
   the issue and provide you with a tailored solution.
 * Thank you for your cooperation.

Viewing 1 replies (of 1 total)

The topic ‘Randomly losing Sendgrid API key?’ is closed to new replies.

 * ![](https://ps.w.org/fluent-smtp/assets/icon.svg?rev=2458343)
 * [FluentSMTP - WP SMTP Plugin with Amazon SES, SendGrid, MailGun, Postmark, Google and Any SMTP Provider](https://wordpress.org/plugins/fluent-smtp/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/fluent-smtp/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/fluent-smtp/)
 * [Active Topics](https://wordpress.org/support/plugin/fluent-smtp/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/fluent-smtp/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/fluent-smtp/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [Ibrahim Sharif](https://wordpress.org/support/users/ibrahimsharif/)
 * Last activity: [1 year, 11 months ago](https://wordpress.org/support/topic/randomly-losing-sendgrid-api-key/#post-17845496)
 * Status: resolved