Title: Randomly missing webp files
Last modified: August 30, 2020

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# Randomly missing webp files

 *  Resolved [MV](https://wordpress.org/support/users/mvenkadesan/)
 * (@mvenkadesan)
 * [5 years, 9 months ago](https://wordpress.org/support/topic/randomly-missing-webp-files/)
 * Hi,
 *  When I open my website on Chrome, two images don’t load and the console shows
   that two webp images are missing. I have tried many things, including reoptimizing
   those two images and also disabling or enabling webp under settings. In fact,
   even after I disable the redirect option and even remove the “Create webp options”,
   the page source still shows that webp files are being loaded for compatible browsers.
   These issues all cropped up only after WP5.5.
 *  This may be a related issue, I get a strange message after optimization is completed
   for some files. It says things like, “optimize 7 missing thumbnails.” When I 
   click on it, the page reloads and nothing changes. Can you please help? I have
   paid for a one-time plan and have plenty of quota left.
 * ***EDIT***: Even more strangely, after I reoptimized all the images (and got 
   ERROR for all because they were already optimized), the missing images got fixed.
   But now, I get missing files on webpagetest.org. Check out my test results: [https://www.webpagetest.org/result/200830_9R_4077dbd184c73f2487fb3d36c830032a/](https://www.webpagetest.org/result/200830_9R_4077dbd184c73f2487fb3d36c830032a/).
   I have never seen this sort of issue previously, and nothing has changed on my
   website besides the upgrade to WP5.5. Are these known issues with Imagify and
   5.5?
    -  This topic was modified 5 years, 9 months ago by [MV](https://wordpress.org/support/users/mvenkadesan/).
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Frandomly-missing-webp-files%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Author [WP Media](https://wordpress.org/support/users/wp_media/)
 * (@wp_media)
 * [5 years, 9 months ago](https://wordpress.org/support/topic/randomly-missing-webp-files/#post-13339254)
 * Hi [@mvenkadesan](https://wordpress.org/support/users/mvenkadesan/)
 * Thanks for detailed explanation.
 * The first problem was related to missing WebP versions and caching system on 
   your site (this is probably the case). Imagify would deliver original format 
   if WebP does not exist but the call to WebP was cached so that request was broken.
 * **> Even more strangely, after I reoptimized all the images (and got ERROR for
   all because they were already optimized), the missing images got fixed. **
 * This step created missing WebP images (although the status is Well done – it 
   is related to image optimization only).
 * However, link to the missing images in WebPageTest looks like this:
 * `https://www.thekokuin.com/wp-content/uploads/2020/07/xIMG_7685-348x232.jpg.pagespeed.
   ic.VVkMPVbSPT.webp`
 * You can notice `.pagespeed.ic.VVkMPVbSPT` part in all of these broken links. 
   I believe cached call to WebP is still active for these images which should be
   cleared up.
 * Can you check these two images in Media Library (List View) and let me know if
   they are optimized?
 * `IMG_7685`
    and `IMG_7685-1`
 * Do you see option to generate WebP for them as it seems to be missing?
 * Best Regards
    Marko
 *  Thread Starter [MV](https://wordpress.org/support/users/mvenkadesan/)
 * (@mvenkadesan)
 * [5 years, 9 months ago](https://wordpress.org/support/topic/randomly-missing-webp-files/#post-13344539)
 * What I did was to manually delete those images and re-upload the same image. 
   That triggered a new optimization to run and those error messages got cleared
   up. I think this issue is resolved for now and I will close the topic as resolved.
 *  Plugin Author [WP Media](https://wordpress.org/support/users/wp_media/)
 * (@wp_media)
 * [5 years, 9 months ago](https://wordpress.org/support/topic/randomly-missing-webp-files/#post-13345835)
 * Hey [@mvenkadesan](https://wordpress.org/support/users/mvenkadesan/)
 * Thanks for letting us know!
 * If the issue happens again, feel free to contact us. Also make sure to check 
   caching system as it appears to take a huge impact on the problem.
 * Best Regards
    Marko

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Randomly missing webp files’ is closed to new replies.

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## Tags

 * [webp](https://wordpress.org/support/topic-tag/webp/)

 * 3 replies
 * 2 participants
 * Last reply from: [WP Media](https://wordpress.org/support/users/wp_media/)
 * Last activity: [5 years, 9 months ago](https://wordpress.org/support/topic/randomly-missing-webp-files/#post-13345835)
 * Status: resolved