Title: Rating keeps loading
Last modified: September 1, 2016

---

# Rating keeps loading

 *  Resolved [Erik86](https://wordpress.org/support/users/erik86/)
 * (@erik86)
 * [9 years, 10 months ago](https://wordpress.org/support/topic/rating-keeps-loading/)
 * Hi,
 * I installed your plugin but received a few errors in the structured data tool.
   After searching on this forum I installed the dev-version. I now only have one
   error (url) in the structured data tool.
 * A bigger problem is that visitors cannot vote, because the star rating keeps 
   loading. Please see this image:
 * [https://www.magnetenkopen.nl/wp-content/uploads/2016/08/loading.png](https://www.magnetenkopen.nl/wp-content/uploads/2016/08/loading.png)
 * I use the WP Rocket plugin. Can this have something to do with it? De you maybe
   have a sollution? I love the simplicity of the star rating so I really hope I
   can fix this.
 * Kind regards,
 * [https://wordpress.org/plugins/wp-postratings/](https://wordpress.org/plugins/wp-postratings/)

Viewing 8 replies - 1 through 8 (of 8 total)

 *  Plugin Author [Lester Chan](https://wordpress.org/support/users/gamerz/)
 * (@gamerz)
 * [9 years, 10 months ago](https://wordpress.org/support/topic/rating-keeps-loading/#post-7651801)
 * Most likely there is a JS error on your page itself which breaks the Javascript
   [https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors](https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors)
 *  Thread Starter [Erik86](https://wordpress.org/support/users/erik86/)
 * (@erik86)
 * [9 years, 10 months ago](https://wordpress.org/support/topic/rating-keeps-loading/#post-7651841)
 * Hi Lester,
 * Thank you for your help. I tried SCRIPT_DEBUG but the problem is unsolved. In
   Chrome console I see the following errors:
 * [https://www.magnetenkopen.nl/wp-content/uploads/2016/08/console-error.png](https://www.magnetenkopen.nl/wp-content/uploads/2016/08/console-error.png)
 * Do you have an idea what is wrong?
 * The loading error is only in Chrome. But in Explorer it is even a little bit 
   worse: the stars aren’t displayed.
 * Kind regards,
 *  Plugin Author [Lester Chan](https://wordpress.org/support/users/gamerz/)
 * (@gamerz)
 * [9 years, 10 months ago](https://wordpress.org/support/topic/rating-keeps-loading/#post-7651892)
 * You installed the dev version. If you see the error, it is pretty self explanatory,
   it can’t find the CSS or JS file on your server.
 * You need to download [https://github.com/lesterchan/wp-postratings/archive/master.zip](https://github.com/lesterchan/wp-postratings/archive/master.zip),
   unzip the zip file and overwrite all the contents in /wp-content/plugins/wp-postratings/
   in your server.
 *  Thread Starter [Erik86](https://wordpress.org/support/users/erik86/)
 * (@erik86)
 * [9 years, 10 months ago](https://wordpress.org/support/topic/rating-keeps-loading/#post-7651942)
 * Hi Lester,
 * I installed the master-version but the problem still exists.
 * So the errors indicate that the css files and js-files can’t be found. Could 
   you maybe tell me in which file the path to these files are stated? That way 
   I can check if they are the same. I didn’t change any folder-name so I don’t 
   understand why this is going wrong.
 * Not so familiar with this, I really appriciate your help.
 * Kind regards,
 *  Plugin Author [Lester Chan](https://wordpress.org/support/users/gamerz/)
 * (@gamerz)
 * [9 years, 10 months ago](https://wordpress.org/support/topic/rating-keeps-loading/#post-7651944)
 * 1. Delete all the contents on your FTP server in /wp-content/plugins/wp-postratings/
   folder
    2. Download [https://github.com/lesterchan/wp-postratings/archive/master.zip](https://github.com/lesterchan/wp-postratings/archive/master.zip)
   3. Extract the zip file. 4. Upload the extracted contents of the zip file to /
   wp-content/plugins/wp-postratings/ folder
 *  Thread Starter [Erik86](https://wordpress.org/support/users/erik86/)
 * (@erik86)
 * [9 years, 10 months ago](https://wordpress.org/support/topic/rating-keeps-loading/#post-7651948)
 * Sorry man, it breaks my site (504 Gateway Timeout)
 * I deactived the plugin.
    Removed all content in /plugins/wp-postratings-master/.
   Renamed the folder to plugins/wp-postratings/ Uploaden the content of the master
   zip file. Activate the plugin Clear Cache Then the website is down.
 * Tthe same thing happens when uploading it to /plugins/wp-postratings-master/
 * I have no idea what is going wrong.
 *  Plugin Author [Lester Chan](https://wordpress.org/support/users/gamerz/)
 * (@gamerz)
 * [9 years, 10 months ago](https://wordpress.org/support/topic/rating-keeps-loading/#post-7651960)
 * argh u are using cache! This plugin is not design to work with caching plugin.
 *  Thread Starter [Erik86](https://wordpress.org/support/users/erik86/)
 * (@erik86)
 * [9 years, 10 months ago](https://wordpress.org/support/topic/rating-keeps-loading/#post-7651965)
 * May I thank you for your awesome support.

Viewing 8 replies - 1 through 8 (of 8 total)

The topic ‘Rating keeps loading’ is closed to new replies.

 * ![](https://ps.w.org/wp-postratings/assets/icon.svg?rev=978014)
 * [WP-PostRatings](https://wordpress.org/plugins/wp-postratings/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/wp-postratings/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/wp-postratings/)
 * [Active Topics](https://wordpress.org/support/plugin/wp-postratings/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/wp-postratings/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/wp-postratings/reviews/)

 * 8 replies
 * 2 participants
 * Last reply from: [Erik86](https://wordpress.org/support/users/erik86/)
 * Last activity: [9 years, 10 months ago](https://wordpress.org/support/topic/rating-keeps-loading/#post-7651965)
 * Status: resolved