Title: Re-authenticate
Last modified: April 17, 2023

---

# Re-authenticate

 *  Resolved [Robin](https://wordpress.org/support/users/robinrsa/)
 * (@robinrsa)
 * [3 years, 1 month ago](https://wordpress.org/support/topic/re-authenticate-2/)
 * Hi there, we are currently using the free version of the plugin. Currently we
   find that we are having to re-authenticate the plugin a couple times per month.
   Do you have a suggestion as to what could cause this?

Viewing 1 replies (of 1 total)

 *  Plugin Support [Smash Balloon Louis](https://wordpress.org/support/users/smashballoonlouis/)
 * (@smashballoonlouis)
 * [3 years, 1 month ago](https://wordpress.org/support/topic/re-authenticate-2/#post-16665634)
 * Hi [@robinrsa](https://wordpress.org/support/users/robinrsa/),
 * Thank you for contacting us! Here are some of the common causes for this type
   of problem:
    - Changing the account’s password
    - Having the role removed from one of the connected Facebook pages (for Business
      Profile connections)
    - Clicking the ‘log out from all devices’ button in the app
    - Removing the Smash Balloon app from the Apps and Websites settings for the
      account
    - Instagram terminating the connection if they notice a security issue on the
      account such as a possible account intrusion
 * If you are using a Business Profile connection (authorizing the connection through
   Facebook) and you are connecting to more than one account or on more than one
   WordPress website, it’s likely that the connection to one account is getting 
   removed while another is being set up. The important thing to remember is that
   there is a single connection between your Facebook account and the Smash Balloon
   app. When you are creating the connection you’ll want to make sure that all accounts,
   pages, and permissions are selected so previous connections are not broken. I
   can send more detailed instructions about this if you think that might be the
   problem you are running into.
   Otherwise we can also check into this further if
   you submit a support request [here](https://smashballoon.com/support/) and include
   the **System Info** from the Help page of the plugin settings. Please only send
   this information through a support request on our website as it should not be
   shared on the public forum here.I hope this helps!
 * Best regards,
   Louis

Viewing 1 replies (of 1 total)

The topic ‘Re-authenticate’ is closed to new replies.

 * ![](https://ps.w.org/instagram-feed/assets/icon-256x256.png?rev=2700807)
 * [Smash Balloon Social Photo Feed – Easy Social Feeds Plugin](https://wordpress.org/plugins/instagram-feed/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/instagram-feed/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/instagram-feed/)
 * [Active Topics](https://wordpress.org/support/plugin/instagram-feed/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/instagram-feed/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/instagram-feed/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [Smash Balloon Louis](https://wordpress.org/support/users/smashballoonlouis/)
 * Last activity: [3 years, 1 month ago](https://wordpress.org/support/topic/re-authenticate-2/#post-16665634)
 * Status: resolved